02-27-2015 06:37 AM
I've contacted Customer Service which could not even fix the problem.
I've Posted here numerous times.
There is still no fix for this Issue, it's been 1 week that I cannot access my email.
I live in New Jersey. zipcode 08879
WHEN WILL THIS ISSUE BE FIXED AND RESOLVED?
Web e-mail is worthless when you cannot even access your email messages.
There must be a Security Server Program Issue that needs to be fixed, as it goes to Verizon Wireless, which I do not have an account.
PLEASE GET THIS ISSUE FIXED AND RESOLVED ASAP.
02-27-2015 06:55 AM
02-27-2015 10:57 AM
VERIZON PROGRAMMERS PLEASE SEE ATTACHMENT
GET VZ WIRELESS OUT OF THE SIGN IN PROCEDURE FOR RESIDENTIAL
02-28-2015 06:54 AM
Just signed in to my email using the url that has been working for me in the past.
Have not changed my residential ID and password which I use both for the Forums and Email.
Hope everyone using residential ID can do the same.
73's for now
02-28-2015 07:47 AM
02-28-2015 11:58 AM
Same issue. Why do I have to keep signing in? I usually stay signed in to email for a couple of weeks. Now I have to log in every few hours. Please fix this.
02-28-2015 04:26 PM
Just as Tiara has posted numerous times, so have I and I keep seeing the same reply to our posts by the same moderators. That link does not address the problem of simply not being able to login at all to my verizon.net e-mail account no matter what url I use to do so. After submitting the password on the "wireless" page(???), the next page always asks that I update my password when I have done so several times even while customer service/support has taken over my computer over the last two weeks! Of course, the problems started way before then. Earlier this week, I was issued a trouble ticket and received two e-mails that I was able to read on my smartphone app stating that I would be contacted for a follow up. Prior to issuing me the ticket, I had submitted all of the information they asked for. This is the point of ridiculous because if I can not login, I can't go to my service or any other area of the site. I have also noticed that most of time before the most recent issue, navigation on the site was becoming slower and I believe that it does not matter which browser I attempt to use because the problem is on the two always use to acces other web sites. I am still waiting for someone to get back to me as this has been costly for my time and busines work.
03-01-2015 05:21 PM
Here is verizon's poor customer response.
This should of been fixed within 48 hours. This is affecting many people and as a customer standpoint a big failure on verizon, period.