Customers With Disabilities
quick menu

Sending e-mails

Sending e-mails

Reply
leona
Contributor
Message 2 of 13
(1,175 Views)

Verizon not responding due to a long running script...I get this message every time I try to compose a reply to an e-mail from anybody.  Does anyone know how to correct this problem?

12 REPLIES
Platinum Contributor II
Platinum Contributor II
Message 1 of 13
(1,167 Views)

Have you installed any updates pertaining to Internet Explorer recently through Automatic Updates? What I'm looking for is not so much the small Security Updates, but updates such as the upgrade from IE7/IE8 to IE9 that Windows Vista and Windows 7 have available to them.

 

Also, clear your Browser Cache. Open your Internet Options found in the Control Panel and clear the Temporary Internet files to see if this solves anything. Without saying for sure what version of IE you have, right on the main settings tab of the Internet Properties there will be a button called "Delete" or "Delete Files." Click whichever button you see. If you see a window pop up, uncheck everything except for Temporary Internet Files.

Employee
Employee
Message 3 of 13
(1,155 Views)

Leona we would need more information to be able to diagnose this. Are you using an email client such as outlook, mac mail, or thunderbird? Or are you using the webmail? Please also make sure you have fully rebooted your computer and tried again immediately after computer restarts before you start doing other things.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

leona
Contributor
Message 4 of 13
(1,128 Views)

Yes, I upgraded my Internet Explorer and my Windows Vista to Windows 7.  Internet Explorer could not finish uploading because of an error.  It did not tell me what to do after that. 

leona
Contributor
Message 5 of 13
(1,123 Views)

I use Internet Explorer.  I recently downloaded Windows 7 and an upgrade to Internet Explorer.  The Windows did not upload on my machine due to an error.  I have informed them that I do not want to pay for somethiung I do not have.  Anyway, prior to that time, I could not compose becaue it said "Verizon not responding due to a long running script.  I have deleted all temporary folders, cookies, and history.  Still not working.

leona
Contributor
Message 6 of 13
(1,121 Views)

I tried everything you suggested.  It didn't work.  I do thank you for your suggestions.

Nickel Contributor
Message 7 of 13
(1,115 Views)

Were you writing a long email message. If so, then you got a timeout error. If you need to write a long email message, then try to type the email on a notepad or word doc type application. This will allow you to take your time writting your message.

Employee
Employee
Message 8 of 13
(1,094 Views)

You had mentioned that Internet Explorer was getting an error trying to upgrade. To see if this is an issue with your internet explorer, please try another browser (i.e. Firefox). The site is fully operational because I just logged into the webmail and sent an email with my Internet Explorer just fine.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

leona
Contributor
Message 9 of 13
(1,075 Views)

No, I have not.  My e-mails are short and to the point.

leona
Contributor
Message 10 of 13
(1,073 Views)

Internet Explorer error has been resolved, but replying to e-mails still a problem.

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps

Support

Watch Fios