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September Email Service Issue- Daily Updates

September Email Service Issue- Daily Updates

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Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011
Message 1 of 7
(3,063 Views)

Hi All-

 

I wanted to let you know that Verizon is aware of the email issue effecting many of you today and our team is working to fix it as quickly as possible. For up-to-date information regarding this, please visit Verizon's Outage page here.

 

I'll update this thread as I hear more.

 

Thank you for your patience!

-Heather

6 REPLIES 6
Copper Contributor Crystal_VZ
Copper Contributor
Posts: 24
Registered: ‎08-29-2012
Message 2 of 7
(2,312 Views)

On Thursday morning, September 12, 2013, Verizon experienced a service disruption that affected your email account.  You now are able to send and receive email normally and will continue to have access to your calendar and address book. 

 

We are diligently working to recover any of your email folders that cannot be seen at this time. When the issue is fully resolved, email previously sent or received and any personal folders you created prior to this interruption will be available.

While Verizon is working to resolve this issue, you can view updates as new information us available on verizon.com/outage.

 

If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you may not have noticed any adverse impact outside of the temporary inability earlier today to connect to your servers.

 

We sincerely apologize for any inconvenience this disruption has caused.

Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011
Message 3 of 7
(1,956 Views)

Hi All-

 

Here is the latest update from Verizon's Outage page on the email issue effecting some of you:

 

On 9/12, Verizon experienced an email service disruption that affected a small portion of our email customers. Through our restoration effort, customers are now able to send and receive email normally and will continue to have access to their calendar and address book.

We are actively restoring email folders for customers who were affected. This may take several days to complete. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.

We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience.

 
The Outage page will be updated as new information becomes available and I'll work to share that information here as well.
 
Thanks,
Heather
Copper Contributor Crystal_VZ
Copper Contributor
Posts: 24
Registered: ‎08-29-2012
Message 4 of 7
(1,886 Views)

Hi All,

 

We are actively restoring email folders for customers who were affected. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.

We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience.   

 

Stay tuned for other updates as they become available.

 

Thanks,

Crystal_Vz

Copper Contributor Crystal_VZ
Copper Contributor
Posts: 24
Registered: ‎08-29-2012
Message 5 of 7
(1,800 Views)

Latest Update:

On 9/12, Verizon experienced an email service disruption that affected a small portion of our email customers. Through our restoration effort, customers are now able to send and receive email normally and will continue to have access to their calendar and address book.

We will be working through the weekend to restore email folders for customers who were affected. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.

We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience. 

 

Thanks,

Crystal_Vz

Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011
Message 6 of 7
(1,766 Views)

Hi all!

 

I just got off a call about the ongoing email issues. The bottom line is we're making progress with the restoration, however, we may still be several days away from having everyone completely restored.  I can assure you we have engineers working around the clock this weekend to restore all your folders.

 

Here's the latest official update from the Outage page:

On 9/12, Verizon experienced an email service disruption that affected a small portion of our email customers. Through our restoration effort, customers are now able to send and receive email normally and will continue to have access to their calendar and address book.

Engineers are working around the clock and through the weekend to restore email folders for customers who were affected. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.

We apologize for the inconvenience some of our customers have experienced, and we appreciate their patience.

 

Thanks,
Heather

Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011
Message 7 of 7
(1,658 Views)

Hi All-

 

Here is the latest and greatest- and it's good news:

 

Users that have accessed their email within the last 30 days have been completely restored. Engineers have been working around the clock and will continue to do so until all email folders for customers who were affected have been restored. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.

 


I'll update as I hear more!

 

Thanks,
Heather

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