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Servers Down on Email Clients?

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tns2
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Posts: 4,437
Registered: ‎12-16-2012

Re: Servers Down on Email Clients?

Message 51 of 58
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@Fergus155 wrote:

Same here in Somerset PA. Verizon email outage is on its 3rd day. Probably being fixed by same people who did Obamacare website.


Servers are not down, so you have some other  problem. 

DebbieCarterPA
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Registered: ‎05-25-2015

Re: Servers Down on Email Clients?

Message 52 of 58
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So why does this website:

 

http://www.websitedown.info/pop.verizon.net

 

say that it's down?

 

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.)  And an online chat person checked my Outlook settings and still got the error.

 

Debbie

 

tns2
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Posts: 4,437
Registered: ‎12-16-2012

Re: Servers Down on Email Clients?

Message 53 of 58
(1,975 Views)

@DebbieCarterPA wrote:

So why does this website:

 

http://www.websitedown.info/pop.verizon.net

 

say that it's down?

 

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.)  And an online chat person checked my Outlook settings and still got the error.

 

Debbie

 


The websitedown site inititates a web browser session to port 80 and waits for an OKAY.

 

The email servers only accept port 995 and port 465 SSL connections and pop/smtp exchanges.  The reject just about anything else.

BigbirdPhila
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Posts: 41
Registered: ‎09-05-2014

Re: Servers Down on Email Clients?

Message 54 of 58
(1,953 Views)

@DebbieCarterPA wrote:

So why does this website:

 

http://www.websitedown.info/pop.verizon.net

 

say that it's down?

 

I HAVE started a new post about this problem, because it's not resolved for me. (I can't get in through Outlook 2010 or Android app, but webmail access is fine.)  And an online chat person checked my Outlook settings and still got the error.

 

Debbie

 


That site is telling me it's down, too, but my email is working.  So, don't rely on that site.

 

Make sure your incoming mail (POP3) server is "pop.verizon.net" and you are specifying SSL protocol on port 995.  Make sure your outgoing (SMTP) server is "smtp.verizon.net" and you are specifying SSL protocol on port 465.  Finally, make sure you have spelled your account name and password properly.  Passwords are case-sensitive.

 

The fact that webmail is working for you doesn't prove anything.  Webmail does not use these protocols and is not using the account name & password as stored on your computer and phone.

PekingDuck
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Posts: 5
Registered: ‎02-25-2015

Re: Servers Down on Email Clients?

Message 55 of 58
(1,926 Views)

I have had the same issue since 5/21.  After many hours on the phone everything started working fine once I turned off Norton Internet Security today

Tomm-info
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Posts: 3
Registered: ‎05-28-2015

Re: Servers Down on Email Clients?

Message 56 of 58
(1,790 Views)

One would think that Verizon would mention, that not only does the email client (Oulook etc.) need to be changed, but the router settings must also be changed.

I change my router ports settings also and all of a sudden everything worked as before.

I'm using a computer. I don't know how it works with a smart phone or other.

Does the following look familiar? It's in the router settings pages. Check out  the (advanced) menu -left then "protocols".

Be careful when changing things in the router. It's like changing the registry in the computer. If you mess it up, you might need to call for repair. Write everything down first.

 

14 advanced menu ed.jpg

Scoop8
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Posts: 45
Registered: ‎06-20-2013

Re: Servers Down on Email Clients?

Message 57 of 58
(1,765 Views)

Thanks for the info.  I can't see your image/screencap yet, assuming that it's waiting for Mod approval.

 

I have the Westell A90-9100M15-10 (91OOEM)  Router but haven't changed any settings due to the recent Outlook/e-mail server issues.  Perhaps my Router had the required changes in place prior to the recent issue with the Verizon e-mail client server/interface.

 

I'm running Outlook 2003.  It's been working since mid-morning 05/21 (U.S. date-time) when I'm assuming Verizon fixed their server/interface issues.

 

Here's my Protocol screencap from my Router (most port info erased from my image file by me).

 

Are you referring to the 2 settings that I highlited in the screencap?

 

Router Protocols.png

tns2
Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: Servers Down on Email Clients?

Message 58 of 58
(1,698 Views)

@Scoop8 wrote:

Thanks for the info.  I can't see your image/screencap yet, assuming that it's waiting for Mod approval.

 

I have the Westell A90-9100M15-10 (91OOEM)  Router but haven't changed any settings due to the recent Outlook/e-mail server issues.  Perhaps my Router had the required changes in place prior to the recent issue with the Verizon e-mail client server/interface.

 

I'm running Outlook 2003.  It's been working since mid-morning 05/21 (U.S. date-time) when I'm assuming Verizon fixed their server/interface issues.

 

Here's my Protocol screencap from my Router (most port info erased from my image file by me).

 

Are you referring to the 2 settings that I highlited in the screencap?

 

Router Protocols.png


Not sure it would be needed but for that routher you might have to add for pop3ssl tcpany  -> 995

and smtpssl tcpany -> 465

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