06-22-2012 05:13 PM
Has anybody heard of this problem.? Directly after ending my yahoo partnerhip on Wednesday I can't access email with any third party application. I can use verizon.net to access email without a problem. But not cell,phone,outlook apple mail, or ipad. Also I can access sub accounts with these applications, but just not my primary.
The issue is not settings! My settings have be checked remotely by techs twice, and I've spoke with Apple.
All the evidence points to a problem with verizon system.
Multiple phone calls and work tickets and I still can't access.
Any suggestions how I might go about resloving this issue?
06-22-2012 05:33 PM
Two tickets were put in with verizon, one came back in error as resolved , one is in now so I am hopeful. But given the number of attempts I have made with techs who I can't seem to make understand the problem I am reaching out to this forum.
I have spoken to about five techs at verizon. Ten if you count live chat.
I have been told repeatedly that if I can use webmail, then the only problem is my settings or device. There is no evidence there is a problm with my setting or device, plenty of evidence that they are fine and that there is a verizon system problem.
Sorry if I sound testy but I've spent way too much time on this already. I would just ditch the account, but that is a poor option given how central it has become to both my work and social life.
06-24-2012 11:29 AM
06-24-2012 11:54 AM
Happily Verizon has fixed the problem. It took way too much effort on my part. Everybody at Verizon that I talked to seemed nice, but there seems to be a culture that refuses to address a Verizon system problem unless the customer is unbelievably persistent.
Do you have any idea what Verizon did to actually fix it? It might help someone else if they have the problem you did.
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248
06-24-2012 01:09 PM