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Sub Account MIA please help

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RCain1510
Contributor
Contributor
Posts: 2
Registered: ‎01-31-2015

Sub Account MIA please help

Message 1 of 2
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I was having issues accessing my sub Account {edited for privacy}. I called support, after several attempts to reset the password the asked to remote access my laptop, after more failed attempts, I was told the sub-account had been disabled and could no longer be accessed nor restored. My husband has very important work documents stored in that email. Is there really no mode of restoration?! Please help!!

 

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LawrenceC
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Posts: 10,711
Registered: ‎03-18-2013

Re: Sub Account MIA please help

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Hi RCain1510,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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