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Sub-Account mailbox disabled and unable to delete a sub-account

Sub-Account mailbox disabled and unable to delete a sub-account

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Copper Contributor HughB
Copper Contributor
Posts: 15
Registered: ‎11-06-2009
Message 1 of 2
(642 Views)

My wife's email address suddenly stopped working today.  Anyone who sends her email recieves the following error message:

 

Sorry, we were unable to deliver your message to the following address.

<{edited for privacy}@verizon.net>:
Remote host said:
550 4.2.1 mailbox temporarily disabled: {edited for privacy}@verizon.net
[RCPT_TO]

 

I have looked at the "Manage Sub-Accounts" section of My Verizon, but can see no where to remedy this.  One interesting thing - I have another sub-account called {edited for privacy} and Manage Sub-Accounts won't let me delete it.  When I try to delete it, the system propmts me for my password and sends me to another page. If I go back to the My Verizon/Profile/Manage Sub-Accounts page, the {edited for privacy} sub-account is still there.

1 REPLY 1
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 2
(620 Views)

@HughB wrote:

My wife's email address suddenly stopped working today.  Anyone who sends her email recieves the following error message:

 

Sorry, we were unable to deliver your message to the following address.

<{edited for privacy}@verizon.net>:
Remote host said:
550 4.2.1 mailbox temporarily disabled: {edited for privacy}@verizon.net
[RCPT_TO]

 

I have looked at the "Manage Sub-Accounts" section of My Verizon, but can see no where to remedy this.  One interesting thing - I have another sub-account called {edited for privacy} and Manage Sub-Accounts won't let me delete it.  When I try to delete it, the system propmts me for my password and sends me to another page. If I go back to the My Verizon/Profile/Manage Sub-Accounts page, the {edited for privacy} sub-account is still there.


Is your wife able to log into her account and check her email?

When you are in the Manage Sub Accounts section, do you see your wife's account?

Is the "This account will have email." box checked when you view it?

 

As for the other account that you are unable to delete, you may need to contact Verizon support for assistance with that one.

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