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Switched from VZ DSL, signed up beforehand to keep my email, but now my account is disabled
goster48
Newbie
‎11-18-2013 10:48 AM
I signed up with another internet provider.  BEFORE I DID THIS, I signed up to keep my VZ email and agreed to pay a $20 annual fee.  After being told everything was OK by VZ, I cancelled my DSL service, and now I am getting message that my account is "suspended" and I cannot access my e-mail  I have called VZ several times to get problem fixed, without success.  WHAT CAN I DO TO SOLVE THIS PROBLEM?
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Re: Switched from VZ DSL, signed up beforehand to keep my email, but now my account is disabled
LawrenceC
Moderator Emeritus
‎11-18-2013 12:06 PM

Hi goster48,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Switched from VZ DSL, signed up beforehand to keep my email, but now my account is disabled
Verizon_Support
Customer Service Rep
‎11-25-2013 06:21 AM

We have closed your private support case due to you no longer responding. Fee free to make a new post anytime you need our help.

- Jose_VZ

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