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Transferring Emails and Folders from Verizon email program to the Outlook

Transferring Emails and Folders from Verizon email program to the Outlook

Contributor tr025
Posts: 1
Registered: ‎01-16-2011
Message 1 of 8

Question...I set up Outlook and then used TrueSwitch to migrate my email and folders from the old account to the new.  The emails and folders didn't transfer to or do not appear the Outlook program.  How do I make that happen?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 85
Registered: ‎12-30-2010

Hi tr025,


I'm sorry you are having trouble with Outlook and TrueSwitch.  Are you using the TrueSwitch program at TrueSwitch? If you look at the top right hand corner there are a set of instructions on how to import your email and contacts using Outlook. If you did not use the Outlook based version the emails would go to the web-based account instead.


If you are still having trouble with TrueSwitch feel free to email verizon@trueswitch.com with any additonal information.

Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor DavidMKline
Posts: 1
Registered: ‎06-27-2013

I have used Outlook for years, and want to migrate my wife and her laptop to Outlook.

She has been using the Verizon email application for several years, and has built up a large contacts folder.

How do I move her contact list (~350 contacts) from the Verizon email application to the Outlook Address Book?

Thanks to community for your help.


Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 4 of 8

With difficulty.  Verizon has no tools to help you that I have heard of. Some others have developed screen scrappers to help with contact lists.


 Messages content in folders is another question.  I don't have a good solution, but you could move all the messages back (perhaps a folder at a time) to the inbox, then download them and move them to outlook folders.


ps: trueswitch is going going .... gone on June 30.

Contributor atmylimit
Posts: 1
Registered: ‎07-02-2013
Dear TNS_2,

Might you have any other suggestions now that Trueswitch is gone? For the last month I have been getting emails from Verizon stating "Your mailbox is almost full." I need to pull my SIX YEARS OF EMAILS off this system as I fear Verizon will delete them very soon. I would love to migrate to Outlook. Any help you could provide would be greatly appreciated.
Contributor everettwilliams
Posts: 2
Registered: ‎02-12-2014

How do I transfer per subject Windows 7, Vista


Contributor ccrccr
Posts: 1
Registered: ‎09-06-2014

I have Windows 8 and just installed Outlook 2013.  Is there now a way to transfer (1) the emails I put into folders and (2) my contacts from Verizon to Outlook?  Thank you for any advice.

Contributor Emer
Posts: 1
Registered: ‎03-12-2015

I want to make all my Verizon contacts available on my outlook program.   How is that done.

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