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Unable to Whitelist IPs

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Contributor
Contributor
Posts: 2
Registered: ‎01-16-2017

Unable to Whitelist IPs

Message 1 of 2
(670 Views)

We were recently assigned some dedicated IPs and keep getting a response from the automated Verizon Whitelist form that they can't be added because there is no Reverse Hostname.

 

Our IPs are not on any major blacklist, rDNS is correct, SPF records exist.

 

I've attempted to contact the whitelist department via email and phone with no luck. Everything is so automated we aren't able to locate the proper avenue to get this solved.

 

This is the response we keep receiving:

 

"No Reverse Hostname associated with your IP address."

 

Thank you.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 2,011
Registered: ‎07-06-2016

Re: Unable to Whitelist IPs

Message 2 of 2
(664 Views)

Hi jcdenterprise,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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