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Unable to access/change password for Verizon Yahoo Email

Unable to access/change password for Verizon Yahoo Email

Contributor amccaff
Posts: 1
Registered: ‎07-10-2018
Message 1 of 2

I got a new iphone today.  I am unable to access my email and when I go to the Verizon Yahoo page to reset the password, I am redirected to the Verizon page and the Verizon Yahoo page does not recognize the new password.  Please help!

Moderator Moderator
Posts: 9,119
Registered: ‎03-18-2013
Message 2 of 2
Hi amccaff, If there is a special character in your password, login to Verizon.com, click on where it says HI and your name to go into the Profile for the Verizon.com website. Go down to Security then Change Password and change the Verizon Password from a Password that DOES use a Special Character to one that DOES NOT… Then log out and back in confirm that the password change has worked and then go to the Verizon.yahoo.com website and login.
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