Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Unable to access email account

Reply
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Unable to access email account

Message 11 of 29
(4,433 Views)

which webpage address are you using.  

 

i know some people that have had trouble getting onto http://webmail.verizon.net have had issues, and when they go to http://webmail.verizon.com  they seem to be able to access.

 

my advice is to sign on at http://www.myverizon.com   and sign in there,       there might be a step where the website wants to link your username and password together with your email.  

JJinTx
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-20-2010

Re: Unable to access email account

Message 12 of 29
(4,426 Views)

Thanks for the advice....

 

When I go to the link you posted http://www.myverizon.com  It acts like it wants to load then I get an error page "IE unable to load page" three tries later no luck. I noticed it redirects to www2.verizon.com/ ...../signin and then craters again.

 

Howevr, as I wrote this I tried again and it came up andn this is the link displayed - which means it had my log in onfo stored and it worked  http://www22.verizon.com/foryourhome/MyAccount/Protected/Overview/MyOverview.aspx

 

What a puzzle...

JJinTx
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-20-2010

Re: Unable to access email account

Message 13 of 29
(4,365 Views)

It has been up and running just fine since yesterday!

Smiley Happy

dplprinter
Contributor
Contributor
Posts: 1
Registered: ‎08-22-2010

Re: Unable to access email account

Message 14 of 29
(4,343 Views)

I can't access my email either. I login to my account through verizon.net and it shows a few new messages but when I click on to read the mail, I get an error message" Can't connect to netmail.verizon.net."  The one message I want to read, under the subject it says "Important change to your Webmail" I can't open because of the error message.

mafutha
Contributor
Contributor
Posts: 3
Registered: ‎08-22-2010

Re: Unable to access email account

Message 15 of 29
(4,256 Views)

I too am having problems getting my email. sending works fine but getting it is next to impossible.I came access it by loging in through anothe service (Comcast, at&t) but through my verison line nothing. I live in lancaster PA. And I'm not the only one I know in the area that's having problems. I.ve tried thru the web (Firefox, IE) and trough clients (Outlook, wondows live mail, thunderbird). The last mail I could get through the verizon line was from the 20th.

pat123
Contributor
Contributor
Posts: 2
Registered: ‎08-22-2010

Re: Unable to access email account

Message 16 of 29
(4,225 Views)

I can get into my incoming box but all of the messages disappeared 8/19.  I began receiving new messages but the old ones have not appeared. Message line under screen log in tells me I have 19 unread messages but inbox is empty. Vernizon tells me it's a server glitch and to check back 8/23.  This has happened twice --  8/12 and 8/19    Pat123

JJinTx
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-20-2010

Re: Unable to access email account

Message 17 of 29
(4,186 Views)

Now I am having no access again.... I either get the IE8 " can't dispaly web Page" or it never connects and times out then I get an error that can't connect. I tried webmail as well and had the same problem. I think is was working most of yeaterday - but did not check last night. I am using the new "messaging" interface BTW

 

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Unable to access email account

Message 18 of 29
(4,169 Views)

In the URL string that's displayed in your browser when it fails ... what hostname is it trying to go to?   Can you open a command window (Start -> Run -> "cmd") and run a "tracert" command to that hostname?   I've been chasing a problem for a couple of local people in the neighborhood who are on DSL that can't reach the Yahoo! webmail portal and in there cases it appears to be a routing issue in the Verizon cloud ...

 

mafutha
Contributor
Contributor
Posts: 3
Registered: ‎08-22-2010

Re: Unable to access email account

Message 19 of 29
(4,156 Views)

I found while not being able to Get my mail directly I did find a way of getting the newer mail. I changed the setting for forwarding the emails to my gmail account. This way I can read my emails until verizon get's it's act together an fix the problem. The only problem it willonly forward the new emails, not the ones that are waiting for me to read.I like to keep some of them that I find important within Outlook but this isn't posible at the moment.

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Unable to access email account

Message 20 of 29
(4,139 Views)

Actually, if you have a gmail account, you can go into settings and then under the "Accounts" tab and set it up to poll in your mail from your Verizon mailbox -- no forwarding involved.  Sender's header is preserved and if you go thru the verification process you can even set it up so that you can "reply" to the messages using your Verizon address instead of our gmail address.  

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.