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Unable to access email account

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mafutha
Contributor
Contributor
Posts: 3
Registered: ‎08-22-2010

Re: Unable to access email account

Message 21 of 29
(3,639 Views)

Hey that worked! Thanks for the help. Now if only Verizon would fix the problem.

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Unable to access email account

Message 22 of 29
(3,589 Views)

I don't use the webmail product, so I don't experience the issues ... but there are certainly plenty of  folks only the boards who are indicating they have problems getting to their mail thru the webmail portal.   So, something must be afoot.  This is probably less a "mail" delivery issue than it is a web frontend stability issue.  Your experience setting up a POP account via gmail is just such an example.

newsailor
Contributor
Contributor
Posts: 2
Registered: ‎08-23-2010

Re: Unable to access email account

Message 23 of 29
(3,588 Views)

My email doesn't work either in most cases. Can log on to the verizon.net but as soon as I want to go to any folder (Inbox etc) it runs forever without actually going there. Interesting enough I continue to get the emails on my EVO (Sprint) and most the time at work in the office (during the day) but in the evenings on my laptop at home (FIOS, wireless) it's hopeless since last week or so.

 

It seems, Verizon did some "improvement" without Beta-testing first. Or they are using the customers as tester and think they are getting away with it like they do with so much else. I wish we would have a consumer lobby and the big corporations couldn't just use us as cashcows to line their pockets with Billions of $$$$$$. It's frustrating!

 

On a lighter note: Their spellchecker doesn't know FIOS. seems there is no fiberoptic in spellceck county 😉

kevncody
Contributor
Contributor
Posts: 2
Registered: ‎08-24-2010

Re: Unable to access email account

Message 24 of 29
(3,543 Views)

OK, here is some additional information to think on:

 

Attempts to ping netmail.verizon.net or incoming.verizon.net fail, completely.

Running tracert shows a failure to complete the route, dying after the 4th jump.

 

Verizon Tech support seems utterly unable to say when, or even if, the problem will be resolved.

lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Unable to access email account

Message 25 of 29
(3,536 Views)

Yeah ... I think they must be chasing a routing issue inside their network somewhere.  I can get to the netmail.verizon.net address, but not the incoming.verizon.net address.  I've been chasing a problem for a couple folks in the neighborhood on DSL and they have similar types of issues (in their case getting to the Yahoo! Verizon portal for their mail).   Goes about 4 hops out into the network and then falls on the floor.   So, I don't think it's a "server" issue at this point.  

 

 

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Unable to access email account

Message 26 of 29
(3,435 Views)

For what it's worth, you're not supposed to be able to ping incoming.verizon.net even when it's fully functional. (Ping disabled to prevent DoS attacks.)

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barbershopper1
Contributor
Contributor
Posts: 3
Registered: ‎08-25-2010

Re: Unable to access email account

Message 27 of 29
(3,377 Views)

Smiles and kudos to you for your excellent directions for setting up a gmail account for those of us who were unable to access our e-mail accounts for four days. Worked like a charm.

JFuller31
Contributor
Contributor
Posts: 1
Registered: ‎02-10-2015

Re: Unable to access email account

Message 28 of 29
(902 Views)

I am having the same problem. Spent over an hour talking with 7 different Reps who can't help me. I can receive the emails through my home computer but cannot access them via verizon.net. Help!

dmoors
Contributor
Contributor
Posts: 1
Registered: ‎02-11-2015

Re: Unable to access email account

Message 29 of 29
(884 Views)

When I try to login to webmail I get these messages.

 

There was a problem accessing your user profile.
This is most likely a temporary problem that should resolve itself within 10 minutes.
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