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Unable to access my email

Unable to access my email

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Copper Contributor Liveaboard
Copper Contributor
Posts: 10
Registered: ‎11-01-2010
Message 1 of 3
(1,181 Views)

Yesterday I spent an hour on the phone with eleven consequetive Verizon agents (including a supervisor). They could not solve my problem ... which is:

1.) I have an email address which is ...@verizon.net

2.) I do not have a land line. Years ago I acquired that email address when I had a Verizon landline.

3.) I now have only Verizon wireless (but I still use that email address).

4.) Three weeks ago I logged on to the Verizon.net website (with user ID and Password) and went to my email where I set up an automatic Vacation Reply...just as I have done many times in the past years.

5.) I returned and tried to log in in order to turn off the vacation reply. And my User ID is not recognized.

6.) I ran through many attempts at various ways to recover User ID (or using my current wireless number)...several times running through that with the agent on the line.

 

In the past I did run into the problem that Verizon-Residential (land line) is a separate company than Verizon-Wireless. The former (Residential) controls my email address but can not access it because I no longer have a landline. But in the past years ... when I had reason to go to email support for something ... they were able to straighten it out.

    Now, evidently, they can't.

 

THE QUESTION IS: How can I access my Verizon.net email account so that I can turn off my Automatic Vacation Reply?

 

 

2 REPLIES 2
Moderator Moderator
Moderator
Posts: 9,262
Registered: ‎03-18-2013
Message 2 of 3
(1,172 Views)

Hi Liveaboard,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Highlighted
Employee Employee
Employee
Posts: 3,186
Registered: ‎04-10-2013
Message 3 of 3
(1,148 Views)

Liveaboard,

 

Thank you for working with us. We are glad we were able to resolve the issue. Please feel to create a new post if you need any further support.

 

-Sara

 

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