Unable to change password on old account

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Contributor
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Posts: 3
Registered: ‎09-18-2014

Unable to change password on old account

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Two years ago I got a new account under a different name for an existing FIOS setup. I set up a new online login for the new account and can control the email for that sub-account. 

 

My old sub-accounts, under the old login name, still exist and I receive email for those three sub-accounts..  In September, something happened that caused one of them to lose the password.  I cannot login under the old account, so therefore I cannot change the password and email is just collecting in that account.  The other two are fine.

 

How can I have all three transferred to my new login.  If the other have password problems I have no way to access the information.  I have tried calling but I work and don't have much time to spend on the phone.

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Posts: 10,236
Registered: ‎03-18-2013

Re: Unable to change password on old account

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Hi Lorna,

 

Since your issue began in September, please see the following post, which may be relevant to the problem you are having:

 

http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863

 

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Contributor
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Posts: 3
Registered: ‎09-18-2014

Re: Unable to change password on old account

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Hi,

Already did that but I still can't get to the {edited for privacy} email sub-account, which is in the lornxdoxxon account....not lornxdoxxon1.  Unless I can get to the original account, which is closed, I cannot do anything.  (The xx's are replacing the real letters in the account name). 

 

Is there any way those accounts could be transferred to the new account? 

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