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Unable to get whitelisted to send email to verizon servers

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Contributor
Contributor
Posts: 1
Registered: ‎11-17-2016

Unable to get whitelisted to send email to verizon servers

Message 1 of 2
(605 Views)

I am unable to get my server IP whitelisted to send email to verizon servers.  We have valid SPF records, IP's are not dynamically assigned, and we do not spam.  I have filled out the whitelist online form, sent emails, tried this support form a few times all to no avail.  Please help as our customers are getting **bleep** because they do not receive order confirmations from us if the have a verizon email address.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016

Re: Unable to get whitelisted to send email to verizon servers

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(598 Views)

Hi twpstain,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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