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Unable to log in to by yahoo email.

Posts: 2
Registered: ‎11-27-2017

Unable to log in to by yahoo email.

Message 1 of 2

Starting last week, every time I try to log in to my email, I get directed to the Verizon forgotten password page, which is unnecessary since I know my password. I prompts me for my user name and zip code, then tells me that the information is incorrect.


I also tried contacting Yahoo customer support. They said that my email is connected to an ATT account. This is impossible since I never had an ATT account for anything. I checked on the ATT website just to be sure, and there is no record of me there.

Moderator Moderator
Posts: 297
Registered: ‎02-13-2017

Re: Unable to log in to by yahoo email.

Message 2 of 2
Hi iksmd,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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