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Unable to unlock verizon/yahoo email or reset password

Unable to unlock verizon/yahoo email or reset password

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Contributor Ma1981
Contributor
Posts: 1
Registered: ‎07-21-2018
Message 41 of 48
(1,461 Views)

I am having the same issue. Please escalate my issue also. My wife’s email (Verizon.net) is locked and needs a password reset also. I have been in the yahoo/Verizon loop also.

Moderator Moderator
Moderator
Posts: 9,074
Registered: ‎03-18-2013
Message 42 of 48
(1,459 Views)

Hi Ma1981,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Contributor jmgiles1
Contributor
Posts: 1
Registered: ‎07-26-2018
Message 43 of 48
(1,419 Views)

I am also unable to login to my verizon/yahoo email. I need help ASAP!

 

Please escalate this to an Agent.

 

Thank you

 

Moderator Moderator
Moderator
Posts: 9,074
Registered: ‎03-18-2013
Message 44 of 48
(1,402 Views)

Hi jmgiles1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Contributor DMACK100
Contributor
Posts: 1
Registered: ‎08-03-2018
Message 45 of 48
(1,353 Views)

Same issue. I CAN receive my verizon.net emails via Outlook using
incoming.yahoo.verizon.net

 BUT, cannot login with a browser. The yahoo login is ok with the verizon.net email, but won't take my password. I have tried several verizon.net emails & get the same result. I know my password(s) are correct, but pressing the link "forgot password" gets nowhere. Verizon support online was no help.

Moderator Moderator
Moderator
Posts: 1,629
Registered: ‎07-06-2016
Message 46 of 48
(1,345 Views)

Hi DMACK100,

Please try the following troubleshooting steps:

Login to Verizon.com, click on where it says HI and your name to go into the Profile for the Verizon.com website. Go down to Security then Change Password and change the Verizon Password from a Password that DOES use a Special Character to one that DOES NOT… Then log out and back in confirm that the password change has worked and then go to the Verizon.yahoo.com website and login.

Please reply here to let us know if this corrected the issue. Thanks!

Contributor TroyP
Contributor
Posts: 1
Registered: ‎10-01-2018
Message 47 of 48
(1,187 Views)

Outlook stopped sending and receiving last week. Can't get any messages. Can't long on to yahoo.com saying my password is not valid. When trying to reset it provides someone else email address to recover password from, but have no idea whos email address that is. HELP!

Moderator Moderator
Moderator
Posts: 9,074
Registered: ‎03-18-2013
Message 48 of 48
(1,185 Views)

Hi TroyP,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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