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Unlinking Yahoo and Verizon Email

Posts: 1
Registered: ‎08-16-2017

Unlinking Yahoo and Verizon Email

Message 1 of 2

I need some help in unlocking my yahoomail account from verizon...the problem I have is I am no longer a verizon customer and verizon sold its business in my area to frontier to boot.....but a long time ago my accounts were linked and now I am getting a endless loop of trying to log in to my yahoo account. 


Can a verizon agent contact me to help break this link? Currently my home page when logged into yahoo says verizon yahoo  and there is a unlink account tab but when clicked it goes to page not found, IE dead link. Please advise

Moderator Moderator
Posts: 11,013
Registered: ‎03-18-2013

Re: Unlinking Yahoo and Verizon Email

Message 2 of 2

Hi adbrodsky,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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