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Urgent: Do NOT use email vacation reply

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-09-2011

Urgent: Do NOT use email vacation reply

Message 1 of 11
(1,466 Views)

You're going on vacation. You want to do your correspondents the favor of letting them know when you'll be back in touch. You leave a message in Verizon's vacation reply box. Correspondents get automatic replies letting them know you're not there. You come home, tanned, rested, ready to work. You disable vacation reply. But this action has no effect on the automated vacation replies. Correspondents continue to get your vacation replies.

 

Verizon support seems unable to effect a change.

 

Anybody have any suggestions?

 


10 REPLIES 10
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Urgent: Do NOT use email vacation reply

Message 2 of 11
(1,450 Views)

I am sorry that your automatic emails have not stopped. We can help take a look at this. I have sent you a private message to get more info from you.

Anthony_VZ

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-09-2011

Re: Urgent: Do NOT use email vacation reply

Message 3 of 11
(1,426 Views)

Can't figure out how to get your private message, can you email me? Or call me?

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Moderator Moderator
Moderator
Posts: 2,199
Registered: ‎03-10-2011

Re: Urgent: Do NOT use email vacation reply

Message 4 of 11
(1,422 Views)

your private message box should look like this --

 

and can be found at the top right of the page

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Contributor
Contributor
Posts: 3
Registered: ‎09-14-2011

Re: Urgent: Do NOT use email vacation reply

Message 5 of 11
(1,394 Views)

Anthony I am having the same problem what did you do to fix?

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Contributor
Contributor
Posts: 3
Registered: ‎09-14-2011

Re: Urgent: Do NOT use email vacation reply

Message 6 of 11
(1,393 Views)

I am having the same issue. did they fix it?

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎09-09-2011

Re: Urgent: Do NOT use email vacation reply

Message 7 of 11
(1,388 Views)

no fix yet. I just got it kicked up to operations support (again). I think the next step is a letter to someone in the C-suite, you know, chief information officer or chief technology officer or something.

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Contributor
Contributor
Posts: 3
Registered: ‎09-14-2011

Re: Urgent: Do NOT use email vacation reply

Message 8 of 11
(1,385 Views)

I had tech support on the line today and they agreed it's a server problem. Funny it doesn't happen vz.net to vz.net mail only to outside addresses. They said that they put a job ticket in to the next level of tech support. I wonder if it has anything to do with the job action?

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Contributor
Contributor
Posts: 2
Registered: ‎09-25-2011

Re: Urgent: Do NOT use email vacation reply

Message 9 of 11
(1,310 Views)

Any word yet on a fix from the big office?  this is such a frustrating issue!!

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎01-31-2011

Re: Urgent: Do NOT use email vacation reply

Message 10 of 11
(1,226 Views)

Why can't you just provide a blanket answer here - this is obviously not a user specific problem and it's inefficient to have to address it individually with the thousands of people falling victim to it.

 

Figure out what needs to be done to fix *YOUR* problem and then post it here for everybody!  I'm so sick of this

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