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VERIZON/YAHOO MAIL PASSWORD CHANGED BY HACKER!

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Contributor
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Posts: 3
Registered: ‎02-23-2014

VERIZON/YAHOO MAIL PASSWORD CHANGED BY HACKER!

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I had long assumed that the password for MyVerizon and netmail.verizon.net were one and the same. THEY ARE NOT! The password used for POP3 mail client access is the Yahoo account password. I have my Verizon mail forwarded to another account, which was how I saw a message saying my password had been changed. I did not change it! So now I am locked out of access via the Web at mail.yahoo.com as well as by POP3 clients.

 

I got in through netmail.verizon.net, and saw a bogus alias had been added to the account. Going through the steps to change the password affects only My Verizon and netmail.verizon.net, but leaves both POP3 and direct Yahoo access broken. And I can't delete the junk alias.

 

VERIZON IS BUYING YAHOO AND NOW IT HAS A HUGE PROBLEM ON ITS HANDS! I AM TELLING YOU VERIZON THAT YOU *MUST MAKE IT POSSIBLE TO RESET THESE PASSWORDS* AND DO IT ASAP!

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Posts: 10,020
Registered: ‎03-18-2013

Re: VERIZON/YAHOO MAIL PASSWORD CHANGED BY HACKER!

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Hi MarathonDoug,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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