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Verizon Domain Service

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Dave1973
Contributor
Contributor
Posts: 1
Registered: ‎10-14-2015

Verizon Domain Service

Message 1 of 2
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I'm hoping someone here can help.   I have kept my verizon.net email by signing up for the Verizon Domain Service last year.   Since then the credit card I used to sign up has been cancelled (thank you hackers), and now  I'm getting e-mails saying the Payment method is invalid.   Makes sense.  

 

However when I use the link provided in the e-mail, it takes me to the manage my payment methods, but it says I have no payment methods, and does not give me a method to add a new payment method...

 

I have gone round and round with Verizon, and nobody can seem to help.  I've spent hours on the phone with them.  I don't want to lose my verizon.net email. 

 

Please help....  

 

David

1 REPLY 1
LawrenceC
Moderator Moderator
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Posts: 10,502
Registered: ‎03-18-2013

Re: Verizon Domain Service

Message 2 of 2
(737 Views)

Hi Dave1973,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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