×

Switch Account

Verizon EMail down?

Reply
Copper Contributor JrzyGrl59
Copper Contributor
Posts: 8
Registered: ‎01-25-2015
Message 1 of 13
(2,461 Views)

In the past hour, I cannot access my email on any of my accounts (Main or SubAccounts) via my iPhone or my Thunderbird email program.  I can log in via the webmail but the last email showing on any of the accounts was received over an hour ago so I cannot tell whether I am receiving mail there or not.  Is anyone else having a problem?  I get an error message saying that the sending of the account name and/or password did not succeed and that Verizon responded that it was due to an internal server error

12 REPLIES 12
Highlighted
Copper Contributor Bolt
Copper Contributor
Posts: 11
Registered: ‎11-09-2008
Message 2 of 13
(2,405 Views)

Same problem - Bethesda, Maryland

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎11-01-2011
Message 3 of 13
(2,403 Views)

I've been getting the same thing here in Northern Virginia for about the same amount of time.

 

I'm able to access and use web mail, or so it seems as I have sent out one email that way. Haven't seen any come in lately, though.

Copper Contributor JrzyGrl59
Copper Contributor
Posts: 8
Registered: ‎01-25-2015
Message 4 of 13
(2,366 Views)

I'm in South Jersey.  I just opened my Thunderbird 5 minutes ago and email downloaded.15 minutes ago I was still getting the error.  This is ridiculous.  Just got more mail now on Thunderbird.  Mail I had received on my phone earlier.  Not getting mail on my phone right now, but not getting the error code either.

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎11-01-2011
Message 5 of 13
(2,344 Views)

OK...

As of 1227, mine seems to be working again.

 

Looks like the servers must have gone down and needed to be restored as I received several duplicate emails with the same time stamp.

Contributor EJR21
Contributor
Posts: 4
Registered: ‎02-24-2016
Message 6 of 13
(2,337 Views)

likewise for me.  gap of about 3 hours with no access from mobile devices but could access via verizon webmail site (ouch that remains such a painfully poor portal).  working again now but c'mon isnt reliability critical for email service we pay for?

Contributor JEDwyer
Contributor
Posts: 2
Registered: ‎02-24-2016
Message 7 of 13
(2,282 Views)

My wife has been having problems on and off for at least a week and no email at all today.  Now her account is locked out and I've been having a very frustrating time with their support chat...  almost an hour on hold for my first chat session then got disconnected and just finally reconnected to a new agent...  this may be the biggest support fail I've had to deal with.  Is there anything publicly announced at least that anyone has seen about email/system issues at Verizon?

Copper Contributor JrzyGrl59
Copper Contributor
Posts: 8
Registered: ‎01-25-2015
Message 8 of 13
(2,281 Views)

I'm getting it regulary on my Thunderbird but still nada on my iPhone (still no error messages though).  None of the messages about the comments here have been received on my phone.  Reliabilty is definitely something you should be able to depend on with your email!

Copper Contributor JrzyGrl59
Copper Contributor
Posts: 8
Registered: ‎01-25-2015
Message 9 of 13
(2,276 Views)

My husband was locked out of his email and there was nothing they could do.  He had to make a new subaccount.  Everytime they changed the password it changed the main account one and not his. After several tries they just said that there was nothing at all they could do to restore access to that account and to make a new one.  He only uses it for crap but it was still a pain in the butt.

Copper Contributor SamFrustrated
Copper Contributor
Posts: 13
Registered: ‎02-24-2016
Message 10 of 13
(2,152 Views)

My Verizon account was converted to AOL today. It works for me, I can send and receive mail. We have three email accounts for this Verizon account. Mine is the one that is used daily. The other two are rarely used and are not ready for conversion.

 

They seem to be having email problems today.

 

Until today I was able to send email for a non-Verizon account using the Verizon server. It is not working today. The Verizon suppport person insists that it is due to an outage. I got frustrated with him when he said "Do you know what an outage is?" He said that my response was unproffesional and I told him that asking a stupid question like that is unproffesional. Our conversaton heated up but then we were able to both calm down and he realized I was being reasonable. I think he still does not understand what I mean about send email for a non-Verizon account using the Verizon server.

 

It was realy diffficult to get into these forums. I was unable to sign in to post a reply. I created this account and still had difficulties. I eventually got in (obviously) but I don't know what i did to get in. So if anyone reading this is unable to post then perhaps you need to call Verizon.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.