Verizon Email Servers

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2012

Verizon Email Servers

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Don't seem to be working.  I get sporadic emails and friends have told me they have received mail failures because the Verizon email server cannot be found.

 

I have sent numerous tests from a yahoo account and included 4 different verizon email addresses in the same email.  I also included an aol email account.  The AOL account always received the email. 

 

The Verizon accounts were unreliable.  Sometimes 1 or more of the Verizon email accounts would receive the email.  Other times it would be a different set of Verizon emails which would receive the email.

 

This is very frustrating because I don't know if I am being sent emails and not receiving them.  I only know of the problem because 1 friend received the failure email a day or two after sending me an email and called me.

 

I've been doing my own tests for 3 days now and contacted the verizon support twice with no resolution.

 

Verizon needs to get on the ball and act on this problem.

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Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012

Re: Verizon Email Servers

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There have been several complaints associated with Yahoo email sent to Verizon accounts.  Yet I have sent dozens of test emails from my Yahoo account and they all get through within seconds of their being sent.

 

I wouldn't ascribe blame soley on Verizon.  It could very well be a Yahoo problem.  As of yet, I haven't been able to reproduce the problem.

 

 

The Lithium Software sux !!
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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2012

Re: Verizon Email Servers

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My yahoo emails get through to aol every time, but it is not the same with the Verizon accounts.

 

There are also times where my emails show a timestamp 5 hours in the future and other times with the correct time.

 

The Verizon technical support continues to believe it is my email client (Outlook Express) causing the issue and they connect to my computer and begin to change settings that have nothing to do with the issue reported.


I explained to them the emails are not arriving at the Verizon.net email portal which has nothing to do with my email client.  They told me that if they are not able to connect to my computer, then the ticket cannot be advanced to the next level of service. 

 

Writing on this forum was a way to get the attention of a Verizon tech who can remedy the problem or other users who are having a similar problem.

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Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012

Re: Verizon Email Servers

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Verizon techs don't even have access to this forum on the Vz Intranet.

 

I sent a test message whose content and subject consisted of nothing more than the word;  lippy


It was sent but was not received.  I went into my Yahoo "sent" folder and forwarded the "lippy" email and changed the subject to lippy test (Fw: Lippy test) and that was received.

 

That's the first time an email was not received in close to 3 dozen test messages.  Additional tests afterwards, including nothing more than the word;  lippy were all received.

 

BTW:  I would never let a Verizon employee remote into my PC.  The ONLY way to prove it if a tech was to remote in would be to have a reproducable email message that is not received, send it from Yahoo Webmail and check with Verizon Webmail while the Vz tech is remoted-in and watching.

The Lithium Software sux !!
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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2012

Re: Verizon Email Servers

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Thanks Dave.  So how do I get Verizon to look into the issue?  How do I get my issue past the front line helpdesk?

Even if it is a Yahoo issue, I'd like confirmation so that I can alert my friend or contact Yahoo myself.

 

I sent an test this morning and it was received by all 3 of my Verizon accounts.  I caution to say it is fixed.

 

Trust me, I don't want any tech on my personal computer.  I don't like my work helpless desk remote into my work computer.

 

I allowed the first tech to do it only to try and get the issue resolved.  Once I saw he was clueless on what he was doing and probably following a script of things to try, I cut him off.

When the second tech continued to push a connection and I wouldn't let him, that's when I turned to this forum.

 

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2012

Re: Verizon Email Servers

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BTW - I have dozens of mail failure emails from my friend with Yahoo who received the failure a day or two after sending the email.  She forwarded them to me at a different account. 

 

A couple of months back Verizon sent me an email apologizing for a server problem and sent me a slew of emails from months back.  Another reason why I think it is a Verizon problem.

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Silver Contributor II
Silver Contributor II
Posts: 265
Registered: ‎01-09-2012

Re: Verizon Email Servers

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I don't have any advice here.  I have had nothing but trouble with Verizon's basic support.  I had an issue that I spent a collective 5.5 hours on the phone with Verizon and open thrfee tickets for each to be summarily closed without reason or action.  It was only after the closure of those three tickets, w/o action, that lead me to contact <censored by DLipman> group who fixed the problem within 30 minutes or so.

 

Then there was the issue of getting email from Malwarebytes.Org .  I am a former employee and now just a "Forum Expert".  In May of this year, email just stopped being received.  Using Yahoo IM I communicated with forum admins and there were no "failed mail messages" received by Malwarebytes and their email server showed it sent me emails successfully and it was working properly.  As soon as I changed my forum email address to an alternate I started to receive emails again.  I put Malwarebytes.Org into my "safe senders" (on Webmail) filled out the customer Whitelist form and had a Malwarebytes admin fill out the email provider Whitelist form as well and I contacted Verizon support.  They, Verizon Tech, tried to pull the same **bleep** of remoting in (it was denied) and stating (paraphrased) "it was my email filters that were blocking the email".  However I use Pegasus Mail and it uses Multi-Pop which means it can get emails from multiple email servers and I have it apply the SAME email filters accross all POP3 servers.  When I switched email addresses on the Malwarebytes forum to a secondary address it was one of those Multi-Pop accounts and I was receiving email from that account so it was not my email client it was their server.  Almost two weeks later I got a call from Verizon and I was asked if the problem had been resolved.  With the Vz technician on the phone I used Yahoo IM and had a Malwarebytes employee send me an email.  I got it.  I switched my Malwarebytes forum account back to my Verizon email address and it worked.  That ticket was closed with NO EXPLANATION from Verizon.

 

All I can say is view my forum account.  In the top left corner is my email address.  Drop me an email and I'll provide information on a resolution group I won't mention in public.

 

 

The Lithium Software sux !!
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Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎03-03-2009

Re: Verizon Email Servers

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Verizon has email server issues which prevent customers from receiving their email at their provisioned line speed such as a Fios 15/5 speed, emails trickle in at speeds of 400 kbps at some times and other times maybe as much as 4 mbps. This is about 2/3's slower than expected plus, this occurs when using webmail or email software such as outlook and windows live mail. This problem began in Sept 2012 at the time of Verizon's email server outage that lasted for one full day. Ever since, it's never been the same. I have been in constant contact with Verizon's 800-567-6789 help desk with no satisfaction results for 3 months now. The OSC dept is telling the 800 people to tell us customers, "Verizon's email servers are not going to supply the same bandwidth" as your Fiber connection. That's purely a wrong statement since email has always been in sync with line speeds since my association with Verizon as an ISP from the 1990's. With hopes you see this posting, or your subordinates, please have the correct minded tech's correct the problem. gmail and hotmail are all free services yet they provide email downloads at full line speeds. This isn't right, at all.
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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-11-2011

Re: Verizon Email Servers

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I'm having the same problem with messages not delivered or significantly delayed.  Sometimes a message is sent to both my wife and myself and only one of us will receive it.  I'm sure we're having problems with email being sent from @yahoo.com, but if there are other messages missing we wouldn't know.  If Verizon phone support can't fix this promptly, we're going to have to change to another ISP. 

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