Is anyone paying attention? This is a HUGE issue. I only use Verizon Fios because I've been able to use my own e-mail for the past 10 years. Please fix this immediately! I need to be able to send from my e-mail address, not verizons!
This is beyond stupid. I'm helping my 91 year old mother, who suddenly can't send any e-mail from the account she's been using for 10 years. I'm remoted into her computer, and wasn't aware of this change - so I just wasted 45 minutes trying to "fix" this.
I'm going to strongly suggest she find another provider. I will also mention this to my many customers (I'm a tech) and suggest they, too, switch. This is NOT going to make anything "safer" or "efficient". Having your own e-mail is about as basic in this day and age as you can get, and being able to send through any server, once you've put in the correct information, is vital.
Goodbye, Verizon. At our own house, we were thinking of switching back to FIOS once our Cablevision contract runs out. Absolutely no way we're going to do that now.
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To heck with your company. I've already set up my mother to go through another server.
For anyone else who needs this information, you can use Google's public server. Here are the instructions:
As soon as possible, I will get my mother switched over to a company that has a basic understanding of customer service, security (I'm also an IT security pro), and isn't more interested in CYA than their customers welfare.
I'm glad using Gmail was an option for you but, for most of us, running our mail through Google's SMTP defeats the purpose of even having your own mail. We don't want our information data mined by Google.
It really seems like Verizon doesn't care one bit about its customers. This was a ridiculous move on their part and demonstrates questionable morals/ethics. They've completely ripped me off as a customer.
I'm just reading this and am stunned. Your authenticated SMTP was already really bad and didn't support standards but if you told me you were going to make it *worse* somehow I wouldn't have believed you.
Stopping outbound e-mail other than to Verizon relays is good for preventing outbound spam, but then Verizon - AS AN ISP - has a responsibility to allow for people to send mail out. Who uses their @verizon address for anything? Please.
I generally like my FiOS but this is so stupid.
They're getting rid of their Verizon.net email service anyways, so it's a moot point. What I did instead, I have firstname.lastname@example.org as my personal email address, is to create a gmail account, and add email@example.com as an "alternate" email. Google asked for the username/password for my example.com email server. As soon as I confirmed it, I could use smtp.gmail.com authorize with my primary gmail account, but leave my FROM as firstname.lastname@example.org in my client. Works like a charm!
Check out the following links
How to configure google to use your own FROM and use them as SMTP server (required step, even if you don't have your own email server, but use your client (outlook, thunderbird) to send email as email@example.com): https://support.google.com/mail/answer/22370?hl=en
If you have your own email server (you must complete step one above too): https://www.howtoforge.com/tutorial/configure-postfix-to-use-gmail-as-a-mail-relay
This is still broken... I'm definitely finding another ISP when my contract is up. This is ridiculous. My family and I have not been able to send a single email for the last 10 months. Why even bother with this company anymore. Their customer service is the worst.