When I signed up for FIOS years ago, I had to create an email account which I have used since. When you transfered the service to AOL, problems began with my email. I use Thunderbird and Mailwasher. Often, it can't log into my verizon.com accounts and after several tries it logs in . This happens just about every day. Today, it can't log in. If you call FIOS, they can't help you. If you contact AOL, they want you to pay them $6.50 a month for their technical support. I have a triple play package which includes email. Verizon needs to do something to improve this service. If you pass it on to AOL, support should be part of the package. I am so frustrated with the mail, and it is a pain to change all my emails. I am asking you to please do something about this mess. I am so sick of it. I have no issue with other parts of the FIOS service, but this is really bad. Thank you.