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Verizon email disappearing

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Contributor
Contributor
Posts: 1
Registered: ‎03-26-2012

Verizon email disappearing

Message 1 of 8
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I am having a problem with my verizon email disappearing.  I am using the verizon web interface.  Can someone help with this problem.  How can I keep my email accessible.

 

Thanks,

7 REPLIES 7
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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Verizon email disappearing

Message 2 of 8
(2,990 Views)

Any time mail disappears from the server, there's a pretty good chance there's some device pulling it off. This can happen even without you intending it to. For example, the default Verizon setup for a long time (and possibly still) configured Outlook automatically unless you were paying attention and unchecked the box during the install.

The easiest way to fix it is to change your password. Once the device(s) can no longer authenticate, the disappearances should stop.

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-20-2009

Re: Verizon email disappearing

Message 3 of 8
(2,840 Views)
I'm only using the web interface with no other external email interface and I have the same issue. Why are my emails disappearing?? HELP!!!
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Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Verizon email disappearing

Message 4 of 8
(2,833 Views)

what somegirl said is 100% true...your pw may have been compromised from a keylogger...run an antivirus scan as well as a malware scan and if its good change the pw or change your pw now then run the scans and if something is detected change the pw a 2nd time

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Contributor
Contributor
Posts: 1
Registered: ‎02-19-2013

Re: Verizon email disappearing

Message 5 of 8
(2,582 Views)

Yep -- same issue. After squabbling with Verizon (who said I had to have deleted them or I was hacked) I changed my password. Now, today, I find that emails that I had saved specifically to track this issue all disappeared over the last day or two. My last email in my inbox is February 3. Does that sound coincidental? Something inside Verizon email is doing this -- and Verizon won't own up to the issue.

Contributor
Contributor
Posts: 1
Registered: ‎02-22-2013

Re: Verizon email disappearing

Message 6 of 8
(2,531 Views)

I've also had an issue with disappearing emails- I intentionally kept two emails that I needed for reference, that came in just two days ago.  Magically they've vanished, and they're not in my trash folder.  This is also not the first time I've had this issue.  It's not another device pulling my emails, and it's not a virus.  Emails are literally just disappearing with no rhyme or reason.  What's up Verizon???  Is this some kind of weird server issue or what?  This is really frustrating.

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Contributor
Contributor
Posts: 1
Registered: ‎12-20-2012

Re: Verizon email disappearing

Message 7 of 8
(1,106 Views)

Just happened to me. All emails from 2/19 through 3/6 disappeared. This is the worst email interface I have experienced. Marking something as spam is like a delete and you continue to receive the same spam.

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Moderator Moderator
Moderator
Posts: 9,772
Registered: ‎03-18-2013

Re: Verizon email disappearing

Message 8 of 8
(1,094 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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