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Its been 72 hours and I was wondering when my lost emails are going to be restored.
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Yeah same here. One day they were there. Now they're gone. Any news.
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Forget about your E mail! It is in E mail heaven!!
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I noticed the appearance of only 1 of my personal folders this morning! (one of the ones I care least about) The appearance of just one worries me. Does Verizon not have the others? I have all my online shopping confirmations and other important emails I need to have back!!! I am very concerned. How do I reach a Verizon Rep I can (scream at) talk to?
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I am having the same problems. All of my pass emails are gone. Some of them were very important emails that I wanted to keep. I agree, the purpose of access your emails online is so you access it from anywhere and you would think your emails were backed up in case of situations like this. I was going to use a different email service that is not associated with a cable company, just in case I did not like the service and wanted to move to another cable provider, now I wish I had. I am planning on setting up a different email account besides Verizon and direct all of my emails to that account. As someone stated, I did not receive a phone call from Verizon to inform me about the email outage and now I am finding out that it was nation wide, is another troubling fact. Was the email service hacked? Is any of my information in someone's hands? When I talked to one of the techs, he was arrogant. I asked him what happened to the email system and he just said, with a smirk, "The email server is down", as if it was a stupid question to ask.
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EVERYTHING is back -- emails, folders, contacts, the whole shebang! Wow, that was scary. I'm still really peeved at the way this whole thing was handled, but am relieved and grateful everything is restored.
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I still have no folders and email is up then down. Unbelievable
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I had tried to log in to my email first thing this morning and was getting that stupid error message and thinking, here we go again. But then, after about an hour or so, I tried again and I got in and everything was back. I have to say, I was shocked -- I NEVER thought I would see any of my files and folders again, and was kind of resigned to that fact. So, I guess my message is, hang in there, I guess they really are working to restore everything. There's still hope! As soon as I get home tonight, I'm going to figure out how to back up everything in case this happens again...
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It's been several days and still the emails prior to 10/01 are not in my folders. Advise when I will have them back.
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Hello Everybody,
We understand that this is frustrating. Please understand that we're working to restore email and folders as quickly as possible. Some have already been restored, some are still being restored. We will ensure that all email and folders are returned to their original state.
You can track our progress here:
Thank you,
Adam.