I am having the same problems. All of my pass emails are gone. Some of them were very important emails that I wanted to keep. I agree, the purpose of access your emails online is so you access it from anywhere and you would think your emails were backed up in case of situations like this. I was going to use a different email service that is not associated with a cable company, just in case I did not like the service and wanted to move to another cable provider, now I wish I had. I am planning on setting up a different email account besides Verizon and direct all of my emails to that account. As someone stated, I did not receive a phone call from Verizon to inform me about the email outage and now I am finding out that it was nation wide, is another troubling fact. Was the email service hacked? Is any of my information in someone's hands? When I talked to one of the techs, he was arrogant. I asked him what happened to the email system and he just said, with a smirk, "The email server is down", as if it was a stupid question to ask.
