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Verizon email is down?

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Bronze Contributor II
Bronze Contributor II
Posts: 87
Registered: ‎09-26-2010

Re: Emails Deleted and All Folders are Gone

Message 281 of 337
(995 Views)

OK, you'll love this one!

Today, 10/4/12 4:22pm I got a Police Alert - missing 91 yr old Alzheimer's patient....he went missing 9/30/12 and has already been found THANK GOD......

 

no notiication on Messages button on my Fios Router on TV

no notification on Landline phone VZ also

no notification on Wireless phone VZ Wireless

 

so where was the communication with their customers???????????? homing pigeons might be next

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-30-2009

Re: 3 days now without my Inbox and Folders!! Where is the accountability Verizon??!!

Message 282 of 337
(990 Views)

Hey Adam,

 

Thats nice...i think Verizon aught to apply at least a $50 credit to every customer affected by this outage....since we continue to pay for service, yet are not getting it....that said....

 

What measures is Verizon taking to PREVENT this from happening again, and you owe us an explanation of what happened and why....

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-01-2012

Re: 3 days now without my Inbox and Folders!! Where is the accountability Verizon??!!

Message 283 of 337
(963 Views)

All I can say is I am BEYOND frustrated here!  Obviously I wasnt in that first 1/3 group as I still have nothing.  A day or two was bad enough but I held on.  Now it's way beyond an incovienience here.  Important information that I cant get to - that's affecting serious things in my life - not just an email from a friend or anything like that.  My childs important school stuff, financial, etc all have become time sensitive here!   

 

and the posting update just doesnt cut it -

"Our sincerest apologies go out to all customers that have been affected by this event.". 

 

Ya, an apology aint gonna help anymore!

 

 

What rights do we have as consumers here to fight back on this?

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Contributor
Contributor
Posts: 1
Registered: ‎10-04-2012

Re: Verizon email is down?

Message 284 of 337
(950 Views)

Received message from Verizon about the outage and the fact that they are working on restoring email folders.  They gave a link to check on outage email folder restoration THAT DID NOT WORK!  Has anyone heard anything else about the folder restoration.

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Contributor
Contributor
Posts: 1
Registered: ‎10-04-2012

Re: Verizon email is down?

Message 285 of 337
(935 Views)

I have been told every day since Tuesday (10/9/12) that it is a "nationwide outage".  I can't access any email except those received prior to Monday night at 9 PM.....not a happy camper.  If not restored by tomorrow I will be cancelling all Verizon service.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-04-2009

Re: Verizon email is down?

Message 286 of 337
(916 Views)

More than 3 and a half days and counting.  I called tech support (India) and complained.  The man talked to billing and told me I would receive a credit.  He transferred me to billing and they applied a $10 credit to my account.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎12-29-2011

Re: Verizon email is down?

Message 287 of 337
(873 Views)

Please hang in there!  I woke up this morning and found everything restored!  I was losing faith but they actually got it all back!  Sending positive vibes to everyone!

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Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎08-16-2011

Re: Verizon email is down?

Message 288 of 337
(867 Views)

my email is back this morning too.  Finally

 

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-04-2009

Re: Verizon email is down?

Message 289 of 337
(821 Views)

4 days and still no E-mails.  I called tech support (India) 2 days ago and complained.  The man talked to billing and told me I would receive a credit.  He transferred me to billing and they applied a $10 credit to my account.

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎03-22-2011

Re: Verizon email is down?

Message 290 of 337
(789 Views)

Outlook user here, and my emails that never showed up from 10/1 when this all went down are now there in my Inbox. To all of you who are still missing your emails/folders, I hope they get restored soon.

 

Thanks Verizon for working on this, although I agree with others it would be a good idea to improve communication regarding these problems, such as a status notice/update on the website or message on the phone line.

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