Re: Verizon email is down?
leannajoe1
Newbie

My email went down on Monday.  Old emails and folders were missing all week -- restored mid-morning eastern time zone today.

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Re: Verizon email is down?
Gidon
Enthusiast - Level 2

Outlook user here, and my emails that never showed up from 10/1 when this all went down are now there in my Inbox.

jessm78, thanks for that bit of information. I also have no evidence that I lost incoming mail on 10/1, and have also regained my saved messages.

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Re: Verizon email is down?
Gidon
Enthusiast - Level 2

Many thanks to the Verizon engineers in the trenches who got this all put-back-together.

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Re: Verizon email is down?
Heather_VZ
Specialist - Level 3

Hi All-

So glad many of you are gettng full functionality back!

As a reminder, you can go here to check on the status of this: www.verizon.com\outage

Thanks,

Heather

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Re: Verizon email is down?
jvanderschans
Newbie

Well, I had all my old e-mail back, but they disappeared again within three hours.  Anyone else having this problem?

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Re: Verizon email is down?
JRTEMT
Contributor - Level 2

OK, I called BILLING to get a partial refund and was told "email is free '! 

Asked to speak with a supervisor. They offered $2 off @ month for next 12 months as a Customer Convenience Refund!

NOW, I've lost FIOS channels 115, 53, 4xx, 5xx   random channels tell me I need to click OK to Subscribe??#$$%^@!

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Re: Verizon email is down?
billstanley
Enthusiast - Level 3

4 days plus 11 hours and still no E-mails.  I called tech support (India) 2 days ago and complained.  The man talked to billing and told me I would receive a credit.  He transferred me to billing and they applied a $10 credit to my account.

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Re: Verizon email is down?
billstanley
Enthusiast - Level 3

4 days plus 14 hours and still no E-mails.  3 hours ago, tech support (India) told me restoration of all E-mails had been completed.  Since mine have not been restored, I assume I will never see them again.

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Re: Verizon email is down?
billstanley
Enthusiast - Level 3

An Internet "chat" support rep just told me it will take another 12 hours to restore E-mails.

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Re: Verizon email is down?
bmasta
Newbie

HELLO IS ANYBODY HERE???? I went to bed Thursday night looking at all of my lost folders only to wake up the next morning and EVERYTHING was gone again, in Garland,TX...PLEASE GIVE ME BACK MY FOLDERS???

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