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Verizon email is down?

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Contributor
Contributor
Posts: 5
Registered: ‎10-01-2012

Re: Verizon email is down?

Message 291 of 337
(781 Views)

My email went down on Monday.  Old emails and folders were missing all week -- restored mid-morning eastern time zone today.

 

 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-01-2012

Re: Verizon email is down?

Message 292 of 337
(748 Views)

Outlook user here, and my emails that never showed up from 10/1 when this all went down are now there in my Inbox.

jessm78, thanks for that bit of information. I also have no evidence that I lost incoming mail on 10/1, and have also regained my saved messages.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-01-2012

Re: Verizon email is down?

Message 293 of 337
(746 Views)

Many thanks to the Verizon engineers in the trenches who got this all put-back-together.

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Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011

Re: Verizon email is down?

Message 294 of 337
(711 Views)

Hi All-

 

So glad many of you are gettng full functionality back!

 

As a reminder, you can go here to check on the status of this: www.verizon.com\outage

 

Thanks,

Heather

 

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Contributor
Contributor
Posts: 1
Registered: ‎10-05-2012

Re: Verizon email is down?

Message 295 of 337
(671 Views)

Well, I had all my old e-mail back, but they disappeared again within three hours.  Anyone else having this problem?

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Bronze Contributor II
Bronze Contributor II
Posts: 87
Registered: ‎09-26-2010

Re: Verizon email is down?

Message 296 of 337
(642 Views)

OK, I called BILLING to get a partial refund and was told "email is free '! 

 

Asked to speak with a supervisor. They offered $2 off @ month for next 12 months as a Customer Convenience Refund!

 

NOW, I've lost FIOS channels 115, 53, 4xx, 5xx   random channels tell me I need to click OK to Subscribe??#$$%^@!

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-04-2009

Re: Verizon email is down?

Message 297 of 337
(611 Views)

4 days plus 11 hours and still no E-mails.  I called tech support (India) 2 days ago and complained.  The man talked to billing and told me I would receive a credit.  He transferred me to billing and they applied a $10 credit to my account.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-04-2009

Re: Verizon email is down?

Message 298 of 337
(570 Views)

4 days plus 14 hours and still no E-mails.  3 hours ago, tech support (India) told me restoration of all E-mails had been completed.  Since mine have not been restored, I assume I will never see them again.

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎07-04-2009

Re: Verizon email is down?

Message 299 of 337
(558 Views)

An Internet "chat" support rep just told me it will take another 12 hours to restore E-mails.

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Contributor
Contributor
Posts: 1
Registered: ‎10-05-2012

Re: Verizon email is down?

Message 300 of 337
(551 Views)

HELLO IS ANYBODY HERE???? I went to bed Thursday night looking at all of my lost folders only to wake up the next morning and EVERYTHING was gone again, in Garland,TX...PLEASE GIVE ME BACK MY FOLDERS???

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