05-28-2015 08:47 AM
It looks like this morning about 11:00 AM EDT Verizon has implemented "Enhanced Security". This was done with no warning. So did they get hacked?
You will need to login into your accounts and setup a new password, security image, and security question.
Verizon, you make me feel so secure.
05-28-2015 09:29 AM
THANKS VERY MUCH FOR ALERTING THIS FORUM!! I went up on the website and you'll need to change your password by first getting a temporary access code. When you get the access code it will take you to a page to change your password. Once you do this everything should be restored. Of course you'll need to change the password on every device you're using...
Verizon said they'd sent me a text message to my mobile phone alerting me about this, but it's not true. I don't know how the majority of folks are going to find out about this!!
What a goat-rope...
05-28-2015 09:56 AM
rant starts****I am logging in to specifically call out what a absolute nightmare it has been trying to get access to MyVerizon. 1st, It took 2 days for a PIN to be called to my home phone, and when it came in, it was 530 AM. Then it would not work, so had to call in- again. After 2 days of trying to get access, I finnaly got in.
NOW I AM ASKED TO DO THIS SAME THING AGAIN!!! What the heck is FULL ACCESSa dn why would I not have it when I first log in? I could pay my bill, so it cant be a sucurity issue, since you have no issue capturing my bank info. Can Verion make this site more unfriendly? Is it possible to make this more complicated? The support has been absoulty abismal.**** rant ends.
Verizion, please do a better job of working with your customers.
05-31-2015 08:02 AM - edited 05-31-2015 08:30 AM
I don't think they made a change that requrired you to "enhance" security or change password. But the background server that handled passwords was apparently not responding, and causing messages that made people think they needed to change passworrds. If you tried when the servers were back up, you didn't have to change your password.