Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Verizon.net Email Login Issue

SOLVED
Reply
ronzie
Bronze Contributor II
Bronze Contributor II
Posts: 93
Registered: ‎11-15-2009

Re: Verizon.net Email Login Issue

Message 11 of 73
(3,264 Views)

Does anyone know how to set up Thunderbird to access verizon email via imap instead of pop? I removed my verizon account in Thunderbird and then recreated it, but it never offered me the option to use imap, just pop.

dexman
All Star
All Star
Posts: 259
Registered: ‎06-10-2012

Re: Verizon.net Email Login Issue

Message 12 of 73
(7,661 Views)

I tried the procedure outlined at the following AOL help page. I re-added my verizon.net account to my smartphone and both of my Surface devices and everything is functioning properly.  😊

 

The downside is that you will be required to accept a new system-generated password. 😫

 

Create and manage third-party app passwords - AOL Help

View solution in original post

glnz2
Bronze Contributor II
Bronze Contributor II
Posts: 114
Registered: ‎12-28-2011

Re: Verizon.net Email Login Issue

Message 13 of 73
(3,214 Views)

This is happening to me too, started exactly as described by OP here.

 

It is happening on my old XP PC running Outlook 2003, but I can see here that it is affecting newer PCs with other email apps.

 

I have reset my Outlook with the recommended POP3 settings and email account password - no luck.  (And they were the same as before anyway.)  My Outlook 2003 is working fine with a second, completely different email account (not verizon or aol).

 

Is this happening because verizon sold aol???

 

What do we do next?

dexman
All Star
All Star
Posts: 259
Registered: ‎06-10-2012

Re: Verizon.net Email Login Issue

Message 14 of 73
(3,208 Views)

Give the procedure outlined at the site I linked above a whirl and see if it helps.  🙂

glnz2
Bronze Contributor II
Bronze Contributor II
Posts: 114
Registered: ‎12-28-2011

Re: Verizon.net Email Login Issue

Message 15 of 73
(3,186 Views)

dexman - thanks.  will i have to remember that random-generated password forever, or next time on my Outlook can I go back to my original password?

Just to confirm - can I continue to use my original password when I check my emails on a browser (going to mail.aol.com) not using Outlook?

dexman
All Star
All Star
Posts: 259
Registered: ‎06-10-2012

Re: Verizon.net Email Login Issue

Message 16 of 73
(3,179 Views)

It's a permanent change. I made a Word document with these system generated passwords and saved it to the cloud. The document is written in such a way that only I know what's what. 🙂

glnz2
Bronze Contributor II
Bronze Contributor II
Posts: 114
Registered: ‎12-28-2011

Re: Verizon.net Email Login Issue

Message 17 of 73
(3,165 Views)

dexman - will I have to use that new password when I want to sign in on a browser?  Or can I continue to use my current password?

What a pain.

EDIT - I took the plunge, got the random password from AOL, put it into my Outlook, and it's working.  What a pain!!!

dexman
All Star
All Star
Posts: 259
Registered: ‎06-10-2012

Re: Verizon.net Email Login Issue

Message 18 of 73
(3,161 Views)

It will become the new password. I've generated a Word document with my Verizon/AOL passwords and saved it to a cloud account. The document is typed in such a way that only I can associate an account with the password. 🙂

Gladlys
Contributor
Contributor
Posts: 2
Registered: ‎07-13-2021

Re: Verizon.net Email Login Issue

Message 19 of 73
(3,140 Views)

I have the same problem. I am using Outlook 365 on a Microsoft Surface book, and I continually get a message asking me to enter my username and password for the server "smtp.verizon.net". My username and password are already populated. I say okay and the message goes away, but I can neither send nor receive email. This started happening today, July 13, 2021. Prior to now I had no problems sending or receiving emails.

 

I also have an iPhone and an iPad. All day today, neither one would send or receive my verizion.net emails. Those devices would just say "checking for mail" for a while, then error out. Just now, my iphone email started working again. But the Outlook email will still neither send nor receive. I have no idea what made the iPhone suddenly start working. I have not changed anything on any of the devices.

 

Rebooting my computer has no effect. Outlook 365 still will neither send nor receive emails.

glnz2
Bronze Contributor II
Bronze Contributor II
Posts: 114
Registered: ‎12-28-2011

Re: Verizon.net Email Login Issue

Message 20 of 73
(3,136 Views)

gladlys - follow dexman's advice starting a few posts up.  Worked for me just now on my Outlook desktop, and if you find your app in the aol instructions, I'm sur it will work for you.  Just remember to store some copies of the newly generated random password somewhere.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title