03-12-2015 07:34 AM
Yes, This seems to work for now, but we should not have to go thru all these ridiculous steps to view our Email.
Thanks for your help!!
Too bad Verizon could not give us a work around solution. You would think with all their programmers, etc. they would have this issue fixed.
I guess they are paying their employees, programmers low wages. Verizon is just going downhill lately with all the ridiculous changes, Weather Channel Discontinuous, etc.
We are getting sub-par services anymore. I have been a lifelong customer.
I guess I will not renew my contract when it is up and go with another service provider. We are not getting services that we pay a ridiculous price for each month.
They are going to lose alot of customers with all these changes.
03-12-2015 09:10 PM
I am glad that it is working for you. I agree with everything you said. The shame of it is I am a VZ retiree and was a programmer. I feel a little embarrased to say so because the teams I worked with were very sharp and fixed problems in a very timely fashion for our internal clients. All of my services are with VZ FiOS and I feel like the service has continually gone down hill when you can't even get someone to follow up on unresolved weeks-long trouble tickets as I myself have experienced. I have spent countless hours talking to customer service and support folks on the phone and chat without any suggestions that actually worked. And the forum moderators seem robotic with their canned responses when many folk seem to be having the same problems without any updates, let alone when they will be fixed. I am hoping things can only go up and t is a good thing subscribers can share and help each other.
03-13-2015 07:34 PM
I just happened to stumble upon your solution to the problem and I want to thank you for sharing that because it makes logging into my Verizon email account much easier. I don't have the time or the patience to switch over to cable and I really think that the quality of the Fios product is far superior. I just don't understand what Verizon Wireless has to do with any of this. But as other people have pointed out here, these changes are being implemented and thrust upon us customers without working out the kinks and testing to make sure everything is running right. People have a right to be annoyed by this after all this money that we are paying for the service.
I have both IE and Firefox. Both browsers would go through Verizon Wireless and on IE, I would get an error message and therefore, I would have to log in twice every time and only from IE. The extra security measure with a site key is not unusual, as other corporations have similar measures on their websites. It's the implementation that's poor. I'm not an expert and I know nothing about programming but the lack of common sense is terrible.
I'm not surprised that this workaround solution has not been communicated but thank you for mentioning this. Calling customer service about this would have wasted a lot of time and it would have gone nowhere. A lot of Verizon issues get communicated poorly or not at all. At least by coming here, I'm usually able to find a workable solution to the problem and you are correct about these canned responses that don't really address the issue.
03-16-2015 05:18 PM
questioning, you are very welcome. Hopefully, others will find that it works for them, especially using Chrome. I know that I could not get anything to work using IE 9, but have not tried Firefox yet. My OS is Windows Vista, so I don't know if that makes any difference also.
03-17-2015 09:28 AM
Thank you vzretiree51 so much for providing that work around.
I was very suspicious when I got redirected to the Verizon Wireless web site.
I was also mad that this is not listed as a top issue, which it should be.
Some of us are not new to computers or the dangers the Internet poses. When all of a sudden the pages change for login etc, I am not / will not just enter my information. Companies all the time are being hacked these days and I for one do not want my information falling into hackers hands.
Verizon you need to inform your customers when such drastic changes are taking place, before hand not after the fact.
This compiled with other issues recently are hedging me to switch to another provider when my contract is up.
03-17-2015 09:37 AM
OH and just for Verizons information, the link provided does not solve this issue.
So this issue is not resolved.
But at least vzretiree51 has provided us with a solution that we could feel was trusted.
03-17-2015 10:56 PM
ZandorRI, you are very welcome. I am a retired IT person and I believe that there are probably persons at VZ who must know exactly what is going on, but for whatever the reason(s), the problems are not being addressed because there may be bigger problems like you've thought about also, as in a big hack attack on their network system, maybe hardware as well as software. Maybe it has been hard for them to resolve them. There is no logical reason that in the login prcess we are being redirected to the VZW site, let alone being asked to change the password after the first time, new security procedures aor not. Worst is the company's communications with it's customers, especially long-time subsrcibers.
First of all this issue has not been resolved as someone marked it on the thread so it is still something that is a reason for concern. Second of all i think it is very clear that verizon was hit hard by someone but they do not want to admit the obvious because then a lot of people will abandon them and their competition will openly mock them in their ads where they often attack verizon.