×

Switch Account

Verizon vs Hotmail

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎09-16-2012

Verizon vs Hotmail

Message 1 of 5
(4,632 Views)

mail sent to my Verizon address from Hotmail is never received. This has been going on for over two years.  Do Verizon & Hotmail not get along.   Any ideas how to fix this issue?

 

kb

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Verizon vs Hotmail

Message 4 of 5
(4,582 Views)

I don't have any issues receiving from Hotmail. The only other suggestion I can make is to add hotmail.com to your Safe Senders list.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."

View solution in original post

4 REPLIES 4
Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Verizon vs Hotmail

Message 2 of 5
(4,601 Views)

Are the senders getting any type of error? What happens if you send a test message to yourself?

You should check your settings:

In Mail under My Settings (can be accessed from your Inbox):
1. Blocking - Make sure that you do not have the sender's address/domain in your Blocked Senders list.
2. Filters - Make sure that all of your filters are set up correctly. Be especially wary of "not" filters. (Ex: If subject does not contain spam then automatically delete.)
3. Spam Detector - On the Setup tab, set this to save the messages to your SpamDetector folder, then check for the missing messages there.

Hope this helps! Let us know if you need more information about any of these settings, or if these are all set correctly and you still cannot receive.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎09-16-2012

Re: Verizon vs Hotmail

Message 3 of 5
(4,587 Views)

Senders get no error message or bounceback. I even tried setting up a Hotmail account myself & tested sending to my Verizon address, to no avail.

 

I checked the items you mentioned. I have no filters set. The only blocked senders are ones I have done on a case by case basis. No Hotmail goes into spam folder or trash. 

 

If you have any other thoughts, I'll be happy to receive them.

 

kb

Highlighted
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Verizon vs Hotmail

Message 4 of 5
(4,583 Views)

I don't have any issues receiving from Hotmail. The only other suggestion I can make is to add hotmail.com to your Safe Senders list.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."

View solution in original post

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎09-16-2012

Re: Verizon vs Hotmail

Message 5 of 5
(4,543 Views)

adding hotmail.com to safe senders list fixed the problem.  Huge thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.