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WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

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Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎01-12-2012

WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 1 of 12
(4,630 Views)

I have been having a problem for over 2 months, I do not receive daily email's from Petco.  I used to be able to receive them and for over 2 months now they are not coming thru to my email.

 

 There are other emails also that I do not receive. Alot of emails I signed up for regarding, sales specials, coupons, etc. are not coming thru, they aren't even under Spam as I check daily.

 

What is the problem?  Also it takes so long to receive the daily emails, they do not come thru when they are sent for sometimes hours and hours later.

 

I'm at a loss for what the problem could be. It obviously is an ongoing problem.

 

Any help would be appreciated!

 

Thank you.

11 REPLIES 11
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 2 of 12
(4,596 Views)

Are you using webmail or an e-mail program?

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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 3 of 12
(4,588 Views)

please login to webmail and look at SEttings- email settings- filters (are there any set)? and blocking ?

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 4 of 12
(4,562 Views)

Particularly look at Spam filter.  If active is it set to delete or to put into a folder.  Strongly suggest having it put into a folder because there are false positives.

 

Are the emails you are expecting coming from a particular other ISP.  That ISP may be blocking them, or Verizon may be mistakenly blocking them.  That ISP or party may need to reqest that they be whitelisted.

http://my.verizon.com/micro/whitelist/

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Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎01-12-2012

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 5 of 12
(4,521 Views)

webmail

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Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎01-12-2012

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 6 of 12
(4,519 Views)

I checked settings I do not have it blocked and all of my spam mail is saved. I have verizon webmail.

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Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎01-12-2012

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 7 of 12
(4,517 Views)

nothing is blocked check all settings spam is saved in folder. I have verizon webmail.

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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 8 of 12
(4,417 Views)

Tiara, Settings-General settingss- email settings- blocking- safe senders- press the down arrow to the far right and try adding the petco email address then test.

NOTE: you should not have to do this but it may help narrow down the issue

Also - Convversations - Message Center store- are you near the limit ? (my limit is 2048 MB)

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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Contributor
Contributor
Posts: 1
Registered: ‎03-08-2015

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 9 of 12
(4,222 Views)

I am having the same problem.  Spam filter is turned off, but e-mails from certain senders magically *NEVER* appear.  Wow!  Who is running the verizon e-mail servers?  This is terrible.   In the case of one of the senders, it's for a verification of a new account, so I wouldn't know exactly what address to add to the safe senders list (since I never receive the initial e-mail).

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Contributor
Contributor
Posts: 5
Registered: ‎05-04-2015

Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?

Message 10 of 12
(4,038 Views)
Was anyone ever able to help you with this? I also have been having this issue since about the same time as you, September/October timeframe, most of the emails I do not get seem to be auto generated. If I place an order at Sears or Kmart, I no longer get the auto confirmation with my order details. I no longer get bill payment reminders from my mortgage company. I no longer get repair ticket confirmation emails from Verizon themselves. I also have the delay issue too- for Black Friday, I didn't get all of the sale emails until the following week when the sales were already over! I have spent hours explaining my issues and the blame keeps getting placed back on all the individual senders....even though I was able to receive their emails before and they are sending from the same exact addresses.
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