WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
tiara320
Contributor - Level 2

I have been having a problem for over 2 months, I do not receive daily email's from Petco.  I used to be able to receive them and for over 2 months now they are not coming thru to my email.

 There are other emails also that I do not receive. Alot of emails I signed up for regarding, sales specials, coupons, etc. are not coming thru, they aren't even under Spam as I check daily.

What is the problem?  Also it takes so long to receive the daily emails, they do not come thru when they are sent for sometimes hours and hours later.

I'm at a loss for what the problem could be. It obviously is an ongoing problem.

Any help would be appreciated!

Thank you.

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
Telcoguru
Master - Level 1

Are you using webmail or an e-mail program?

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
JOSEm441
Specialist - Level 2

please login to webmail and look at SEttings- email settings- filters (are there any set)? and blocking ?

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
tns2
Community Leader
Community Leader

Particularly look at Spam filter.  If active is it set to delete or to put into a folder.  Strongly suggest having it put into a folder because there are false positives.

Are the emails you are expecting coming from a particular other ISP.  That ISP may be blocking them, or Verizon may be mistakenly blocking them.  That ISP or party may need to reqest that they be whitelisted.

http://my.verizon.com/micro/whitelist/

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
tiara320
Contributor - Level 2

webmail

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
tiara320
Contributor - Level 2

I checked settings I do not have it blocked and all of my spam mail is saved. I have verizon webmail.

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
tiara320
Contributor - Level 2

nothing is blocked check all settings spam is saved in folder. I have verizon webmail.

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
JOSEm441
Specialist - Level 2

Tiara, Settings-General settingss- email settings- blocking- safe senders- press the down arrow to the far right and try adding the petco email address then test.

NOTE: you should not have to do this but it may help narrow down the issue

Also - Convversations - Message Center store- are you near the limit ? (my limit is 2048 MB)

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
MisterMomeni
Newbie

I am having the same problem.  Spam filter is turned off, but e-mails from certain senders magically *NEVER* appear.  Wow!  Who is running the verizon e-mail servers?  This is terrible.   In the case of one of the senders, it's for a verification of a new account, so I wouldn't know exactly what address to add to the safe senders list (since I never receive the initial e-mail).

0 Likes
Re: WHY AM I NOT RECEIVING ALL MY INCOMING EMAILS?
Bramble1111
Newbie
Was anyone ever able to help you with this? I also have been having this issue since about the same time as you, September/October timeframe, most of the emails I do not get seem to be auto generated. If I place an order at Sears or Kmart, I no longer get the auto confirmation with my order details. I no longer get bill payment reminders from my mortgage company. I no longer get repair ticket confirmation emails from Verizon themselves. I also have the delay issue too- for Black Friday, I didn't get all of the sale emails until the following week when the sales were already over! I have spent hours explaining my issues and the blame keeps getting placed back on all the individual senders....even though I was able to receive their emails before and they are sending from the same exact addresses.
0 Likes