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WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 11 of 124
(6,880 Views)

The date on the post regarding the current issue is Feb.17.

Bronze Contributor I
Bronze Contributor I
Posts: 107
Registered: ‎01-12-2012

I posted yesterday regarding problems signing into Web Email, now I realize what the problem is for some reason when you sign in it goes to the Verizon Wireless Server and asks you to change password, pick security picture etc.

 

After I did all that it still just returns to the same page after I sign in, change password,etc. I tried 12 times!

 

I called customer service last nite changed my password but yet the problem continues to exist. They could not even fix the problem.

 

I do not have a Verizon Wireless Account.

 

There is obviously something seriously wrong with the Verizon Sign-In Server Program for Web Email.

 

Please get this fixed.  The email program is useless when you cannot access your email messages.

 

Thank you.

Highlighted
Copper Contributor wicked-warlock
Copper Contributor
Posts: 16
Registered: ‎02-24-2015

I am having the same issue.  Verizon services are broken.  I have 10 machines and all differnt browsers, it is the same thing.  it is clearly a verizon website issue that needs to be fixed.  Why is fios even tied to wireless servicese anyway?  This is clearly a problem and I'm at the point of canceling my service because I can't get my email.  Verizon has failed to provide a paid service.

Copper Contributor ELGRECO
Copper Contributor
Posts: 13
Registered: ‎06-03-2011

A M E N !!!

Silver Contributor II
Silver Contributor II
Posts: 588
Registered: ‎12-22-2009

They are at it again.  Always trying to change things they don't know how to change.      Changes made should be tested before putting them into general use.

When you call the support line, the representatives that are there to help have no idea that the problem exists.  I feel sorry for them.  They should be made aware when there are large scale problems like we are having with E mail acccess.

 

 

Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011

I agree and the point is that this is a service that we are paying for. 

I mentioned earlier that the system keeps asking me to enable Java Script but I ignore it now because I have already verified that my Java Script is in tact.  Mind you, this only happens on Internet Explorer but not on Firefox.  Why that is I don't even know.  And now I notice that every other time I try to log in, I get an error message asking to me start over again because of a problem with the web page. 

I get into my email regardless but it's a pain and I agree that changes should be tested and the kinks should be worked out before being implemented for us customers.  It's like we're the guinea pigs and all they can say is that the Verizon Wireless link is normal?  It doesn't make any sense. 

I'm not even going to bother calling customer service about this, given what I have read on here about this and being that I am clearly not the only one.  I would agree that it's a Verizon issue for sure.

 

Contributor Jangoodin
Contributor
Posts: 1
Registered: ‎07-09-2010

I am having the same probllem!  So frustrating.  Why don't we send a petition signed by all of us to have it fixed!

Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011

This error message that pops up says the information has to be resent.  I'm not going to worry about this.  Fios is a good product.  Unfortunately it's not the first time there have been issues and there is a lot that gets communicated poorly.  Switching providers would be a lot more hassle in my case.  I think this is part of the problem when these corporations get so big that customer service suffers in the end. 

 

 

Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011

To topdog:  "They are at it again.  Always trying to change things they don't know how to change.      Changes made should be tested before putting them into general use.  When you call the support line, the representatives that are there to help have no idea that the problem exists.  I feel sorry for them.  They should be made aware when there are large scale problems like we are having with E mail acccess."

---I'm not even surprised anymore that customer service reps have no idea about this particular problem.  Plenty of times in the past when I have contacted customer service for other issues, they would say that everything seems fine on their end and act like that was all that mattered.  That's poor customer service.  A customer service rep is not supposed to dismiss a customer's concern just because "everything looks fine" on their end.  I hate that.  I'm the customer paying for this monthly service and if I'm telling them about an annoying problem that I see, I would expect some assistance with resolving it.

 

I'm using my other browser, Firefox, for my email and everything else so at least I don't have to log in twice. 

 

 

Contributor sbuddrv
Contributor
Posts: 1
Registered: ‎03-08-2015
Message 20 of 124
(6,619 Views)

It's been a long time with this problem. A big time company like Verizon should have resolved this issue a long time ago rather than inconvenience its customers. I have abandoned my Verizon web mail for another provider. Don't blame it on Firefox!

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