03-13-2015 07:13 PM
Ever since there was some kind of security upgrade a few weeks ago, I keep having to sign in to my email, even when I check off that box that says to keep me signed in. How can I not have to sign in? Getting old doing it 10 times a day.
very good question. on top of signing in each time, it take me at least 3 attemps, being told first 2 times "due to enhanced security i need to update my info" which i do, then when signing in i am told my information is incorrect, so...... back to updating my info again. verizon folks, you have a problem with your sign in page, you need to take a look at it.
03-18-2015 08:24 PM - edited 03-18-2015 08:29 PM
I'm sorry, as a consumer, I can't help. But I wanted to agree; you've done nothing wrong. It is not a question of whether the chat tech support are good people. The problem is upper management does not address the monumentally horrible defectiveness of all aspects of sign-in on email.
Since late 2014, it takes me MORE THAN 10 TIMES AS LONG TO SIGN IN.
I WANT AN OPT OUT FEATURE FOR THE SUCK TIME WASTING EXCESSES.
For 7 years, I could sign in with one step using a Firefox password saving app built into Firefox. -WITHOUT TYPING
now it takes me many steps AND 3 PAGE CHANGES.
They forced me to lengthen my password
They forced me to adopte "secutity questions"
User name not not capable of being stored -should be USER'S OPTION
They forced me to adopt a stupid moronic "picture password"
"Keep me signed in" NEVER EVER WORKS
"REGISTER THIS DEVICE TO AVOID SECURITY QUESTIONS NEVER EVER WORKS
PREVIOUSLY, I signed in by:
-go to log-in page (stored username & password fill form fields in)
Pressed "sign in" or log in or whatever the button was called.
NOW, the procedure is:
click on 'button'
type username again
'click on button'
'click on button'
WHEN SOMETHING TAKES 10 TIMES LONGER TO DO, THAT IS NOT AN IMPROVEMENT OR AN UPGRADE. iT IS A DENIAL OF SERVICE LEVELS PREVIOUSLY PROVIDED. iT'S A DOWNGRADE.
ANY HELP GOING BACK TO THE EFFICIENCY I HAD FOR 7 YEARS, WHICH VERIZON HAS DESTROYED, IS APPRECIATED. THIS INCLUDES THE TECHNICAL MONSTERS OF VERIZON ITSELF. GIVE ME BACK WHAT YOU TOOK AWAY --ONE CLICK SIGN-IN-- AND I WILL LOVE YOU.
I SHOULD BE THE ONLY JUDGE OF HOW MANY STEPS IT TAKES FOR ME TO SIGN IN.
I AM THE PAYING CUSTOMER.
I SHOULD HAVE THE OPTION.
SIGN IN WENT FROM ONE STEP WITH NO TYPING, to
8 STEPS, 3 PAGES AND 3 TIMES BEING FORCED TO DO TYPING
THESE DOWNGRADES OF SERVICE COULDN'T SUCK MORE!!!!!!!!!!!!!!!!!