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WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

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Contributor
Contributor
Posts: 1
Registered: ‎03-19-2015

Re: e mail sign in

Message 31 of 124
(8,645 Views)

As described in this posting, the Verizon login now redirects the user to an inappropriate URL - which could be construed as a hacking attempt. In addition, the repeated entry of security information further increases exposure to potential password capture. I have also experienced long lock-ups while signing in, which could indicate a man-in-the-middle attack. This is an ongoing problem that should be addressed asap.

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Contributor
Contributor
Posts: 2
Registered: ‎04-09-2012

Re: WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

Message 32 of 124
(8,626 Views)

Ditto to all you said. I may have to set up a new email account, even though it means all my friends will send email to the wrong address for years, but I can't take this anymore!

 

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎11-24-2011

Re: WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

Message 33 of 124
(8,601 Views)

How can I terminate my 2 year Verizon contract early? This is not what I agreed to when signing up and $139 a month with all the **bleep** fees is too much for such lousy service.

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Bronze Contributor II
Bronze Contributor II
Posts: 540
Registered: ‎10-05-2011

Re: e mail sign in

Message 34 of 124
(8,556 Views)

doverpm,

This didn't dawn on me before but I agree that the concerns about possible exposure to hacking are valid because of having to enter your password repeatedly and particularly because of the way we get redirected through Verizon Wireless.  I'm far from being a technical or programming genius but the Verizon Wireless link for Verizon Fios just doesn't make any sense and seems kind of suspicious.  Verizon Wireless is a completely different entity and now-a-days you can't be too careful.  I don't even use Verizon Wireless anymore for my cell phone service.  And if I click into email directly from Internet Explorer, it says my java script is not up to date when my java is indeed up to date.   

 

However, somebody (a Verizion retiree actually) posted a workaround solution on another thread which has been working better for me and avoids the Verizon Wireless link.  Instead of clicking on the email link directly, go to the upper right-hand corner where it says "location" and click on "change".  The next page that comes up will be for accessing and/or making changes to your services.  Click on the link for "already a customer" and you can sign into your account that way.  It will go through the same process of asking for your username and password without the photo site key.  Having the picture come up is a good security measure but for Verizon to say that the Verizon Wireless link is normal is no solution at all.

 

 

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-21-2014

Why do I have to log in every single time I check my email now?

Message 35 of 124
(8,511 Views)

I have had a Verizon account since 2012. I work from home, and I check my email at least every 15 minutes from early in the morning until pretty late at night. I only have one account/email address through Verizon, so I never have to log out to log into another account. (I WANT TO REMAIN LOGGED IN ALL THE TIME ON MY HOME COMPUTER.) I'm the only person who uses this account, and there is only one computer that accesses the account. I don't access it on a phone. It's just one device, and it's been the same single device since 2012.

Previously, I would log in and remain logged in for a set amount of time (I assume the maximum period of time that you could remain logged in). Then it would ask me to sign in with my User ID, and I would check the box saying to 'Keep me signed in.' Mostly because I don't ever use a public computer, and I DON'T want to be signed out.

Starting today, I've been logged out of webmail every single I time I close the page. I have not, to my knowledge, changed anything about my settings, and I certainly didn't approve this change. I have a million passwords for every website, and I kind of rely on not getting logged out of them constantly. Apparently, this is for my security, but this added frustration doesn't make me feel more secure.  Today, as I had done for the last three years, I put in my User ID, checked that I wanted to remain signed in, and input my password on the next screen. Same steps I've always done, but I'm being logged out against my will after I close out the page every time. Oh, and I was also prompted to choose some idiotic picture as a security picture. I don't recall that ever happening before.

 

As I said, I use my Verizon email/account for my business, and if this is going to continuously cause a problem, I'm probably going to cancel my entire Verizon account. I am NOT inputting my password on this site every 15 minutes for 18 hours a day! What happened and how can I get it back to how it had been yesterday and for the last few years??

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-21-2014

Re: WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

Message 36 of 124
(8,502 Views)

Yeah, if this is what it's going to be like from now on, I'm cancelling my entire Verizon account: the cable, internet, and phone. I only really got the bundle because I wanted the internet. I don't need a landline anymore, and I barely watch tv. I'm sure I can find a product that is no more frustrating than this one at a lesser price. And, honestly, this ISN'T what repeat customers have signed up for. I do believe that Verizon is no longer giving us the product we purchased, and we should be able to break our contract if they can't actually listen to their customers.

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-21-2014

Re: WHY DO I HAVE TO SIGN IN EVERYTIME I WANT TO SEE MY E-MAIL

Message 37 of 124
(8,501 Views)

But why weren't we sent a LETTER or an EMAIL with this so-called official announcement? The announcement doesn't even make any real sense, and it doesn't answer any of the questions it poses itself. Finally, why aren't customers able to have a say or opt in/opt out of this 'improvement'?

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-21-2014

Re: e mail sign in

Message 38 of 124
(8,499 Views)

'As described in this posting, the Verizon login now redirects the user to an inappropriate URL - which could be construed as a hacking attempt. In addition, the repeated entry of security information further increases exposure to potential password capture. I have also experienced long lock-ups while signing in, which could indicate a man-in-the-middle attack. This is an ongoing problem that should be addressed asap."

EXACTLY. This system feels LESS secure. It's a downgrade of service. Is there anybody at Verizon who will actually do something about this. This just started for me today, but the thought that people have been dealing with this for months.. I won't be able to stand more than  week or so. I am definitely cancelling my entire Verizon service if this is it. And I WILL argue any early termination fees because this is a breach of service, as far as I'm concerned.

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Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎02-21-2015

Re: e mail sign in

Message 39 of 124
(8,494 Views)

veryirritated,

I posted a couple of weeks ago that I discovered a workaround to login problems, which follows this paragraph below. Others have used this workaround successfully, but it may not work for all depending on platform, i.e., the OS and browser. As you noticed, some of us have been dealing with this for months and there seems to be some different variables as to who is affected and the nature of the "security" changes based on the different situations that have been posted in several Forum topics related to account access and e-mails issues. 

 

From the Verizon.com residential home page at the very top right side of the page, click on the “(change)” link next to “Your Location” .

A “CHECK AVAILABILITY” page will appear. Click on “EXISTING CUSTOMER”.

Then, an “EXISTING CUSTOMER” page will appear.

Enter your userid and click “CONTINUE”.

Then, a “SIGN-IN” page will appear. Enter your password and click on “CONTINUE”.

On the next page (“Please give us permission to access your account for better service”), click either “CONTINUE” or “NO THANKS”.

 

Now you will see that you are logged into your account similar as before. There appears to be a limit on idle time before a timeout message pops up, but I've always been able to just click "ok" and I stay logged in. Hope this works for you and that the new security access that is coming soon and was mentioned in yesterday's forum administrator's post works without the craziness we've been experiencing!

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Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Login required on every visit.

Message 40 of 124
(8,440 Views)

Recently I was forced to change my password and select a security question and picture. Since then I have to go through the routine of  entering my User ID and password on every visit to the site.  Prior to the new protocols, the site remembered me.

 

Any chance this will be fixed and logins remembered?

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