02-22-2015 07:24 PM
02-22-2015 09:50 PM
I still can't sign in, but I keep being asked to change my password even though I have changed it several times recently. This has been occurring for several weeks. Before, I was having to make multiple attempts to login before getting in without being "timed out" right away. Now I can't even get to that point to pay my bill, view e-mail and any other services. How does Verizon expect me to pay my bill which I've always done online and it's due in a few days???
02-23-2015 06:26 AM
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.
02-23-2015 12:59 PM
This is a poor response to this problem when I've mentioned in another forum message that I spent hours upon hours on the phone with various customer service and online agents that have yet to give a solution that will work most of the time, if not all of the time. They always have a canned answer or tell me to change the password that doesn't fix the problem. When I worked in IT, the company would have system you could back to that work and then implement the new system when all the bugs were out it. This is the worst I've seen service and you see many other folks are having the same and various other problems. Worst: There seems to be no escalation even when it was promise!
02-23-2015 04:30 PM
I am having the same problem. After spending an hour trying to change password and all the other information that keeps coming up that they want you to enter. Even after I succesfully entered everything it is still not fixed.
After much frustration, as I am disabled, I called customer service we changed the password and the same problem exists constantly, Customer service could not even fix the problem. Verizon you must have an issue with this new Password Program.
PLEASE FIX THIS ISSUE. VERIZON WEB EMAIL IS USELESS ESPECIALLY WHEN YOU CANNOT EVEN ACCESS YOUR MESSAGES.
02-23-2015 07:27 PM
02-23-2015 09:32 PM
Now I KNOW that this must be something Verizon is trying to avoid addressing since nothing has changed in that administrator's message from the previous references to this inability to login as well as the other issues. That message is dated 12/09/2014 and it does not address the issue we are having. Also, it does not state when and no one else (and I have talked to or chatted with more than half a dozen customer service folks) has stated when any of the problems will be fixed. Please have the administrator or higher give a better response than the same one that has been posted and referred to for almost 3 MONTHS!