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12-17-2016 04:37 PM
When I try to get my email, I get a request to download a file but when I try to save the file, nothing happens. Has this happened to anyone else. I also was able to get my email through my outlook/hotmail account and it seems that I'm no longer able to do that. Has that happened to anyone else.
Without warning the email stopped being able to retrieve. I'm getting a message that asking what can it do with file and then says it can't download
driver_nimlet=showmessages&view=emails.txt
It says it from mail@verizon.net
?
12-17-2016 09:02 PM
Hi kamcorn,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
12-17-2016 09:03 PM
Hi sendhelp,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
12-17-2016 09:06 PM
Hi Lesliemm,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
cant open email-get a message asking to open/save/run an email...this never happened before this morning. when i click open - nothing happens
This is the actual message:
Do you want to open or save Driver?nimlet=showmessages&view=emails(349bytes)frommail.verizon.com?
I have been trying to access my email since last night. Everytime I try, this box comes up...What do I want to do with driver?nimlet=show messages...
It asks if I want to save to my computer. When I x out, it says your download isn't complete. I have never seen this before and have no idea what is going on. Can someone please help me? I am at a complete loss as to what to do!