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I have attached a transcript of a chat that I had a couple days ago with a Verizon Agent. The chat was to help me resolve a password issue. The e-mail account that I was asking about was a sub-account that was set up years ago for my daughter. That's why a female name showed up on the chat even though I'm Elizabeth's father.
The chat did resolve my issue. However, I felt that a number of statements from the Agent were unusual at best and inappropriate at worst. Some people probably will find nothing wrong with the Agent's behavior, but I do. I'd appreciate feedback from the community. What do you think about Emil's conduct?
I have changed names, including that of the Agent, but for any Verizon representative who is monitoring this post, the chat ID number is accurate.
{edited for privacy}
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Probably edited because Verizon found the contents of the conversation to be embarrassing!
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T.O.S. violation! Paying customers are not
allowed to call-out moderators/chat or customer service by name
on the board.
You can not display anything that is disruptive or anything that will
incite a riot. This is a peer-to-peer board, where we all hold hands
and cry together for being deceived by a company who used to extend
decent service.
Yes, I used chat to reactivate my account that was erroneously deactivated.
Problem resolved (not as quicly as stated by chat) within a few hours.