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Whitelist issues...company emails, customer support emails, transactional emails all blocked

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Contributor
Contributor
Posts: 4
Registered: ‎01-02-2014

Whitelist issues...company emails, customer support emails, transactional emails all blocked

Message 1 of 3
(562 Views)

Hello,

 

We just migrated to a brand new email server with 5 brand new IP addresses.

 

Our emails to people with verizon email addresses have been blocked from the start.

 

When trying to get on the whitelist, I get message for each of the IP's we try to whitelist:

 

"After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

 

 

 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"

 

I checked with our ISP, and they assure us that these are STATIC IP's...which they are.

 

On our newsletter we send out, our spam complaints are EXTREMELY low and our email sender score is 99 across the board for all IP's...

 

Customers with Verizon email addresses are not even getting their transaction emails and customer support emails.

 

I'm not sure what to do, so I figured I'd post here and try to get some help?  I see others have been helped here.

 

I thank anyone on the staff in advance for helping me figure this out?

 

Thanks so much.

 

Dan Eggertsen

 

2 REPLIES 2
Moderator Moderator
Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Whitelist issues...company emails, customer support emails, transactional emails all blocked

Message 2 of 3
(551 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Employee
Posts: 3,196
Registered: ‎04-10-2013

Re: Whitelist issues...company emails, customer support emails, transactional emails all blocked

Message 3 of 3
(515 Views)

Hello eggerda,

 

We're glad to hear we were able to assist with unblocking the emails. Please let us know in a new public post if you every need help with anything else.

 

Thank you,

-Jeramy

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