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Whitelist request/block removal

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Contributor
Contributor
Posts: 1
Registered: ‎02-24-2015

Whitelist request/block removal

Message 1 of 2
(1,133 Views)

Hello,

 

We would like to be removed from your blacklist. We did experience an issue with a user that created a spam incident. We have addressed the issue. Our email system is not dynamically hosted and has a static IP. The spam issue has been resolved.

 

Please remove block {edited for privacy}.

 

Thank you in advance,

{edited for privacy}

 

 

 

 

Verizon.net         DnsConnectorDelivery    Retry     15           Tuesday, February 17, 2015 10:21:22 AM 451 4.4.0 Primary target IP address responded with: "571 Email from {edited for privacy} is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. {edited for privacy}." Attempted failover to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts.

 

-----Original Message-----

From: whitelist@verizononline.net [mailto:whitelist@verizononline.net]

Sent: Monday, February 16, 2015 9:00 AM

To: {edited for privacy}

Subject: RE: Whitelist Request for IP Address {edited for privacy}

 

 

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons:

 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

 

 

 

Once you have addressed any security-related issues on your network, you should  contact Verizon Online Security via this form. At that time, we will work with you to restore normal e-mail traffic or to take other action as we deem appropriate.

 

Sincerely,

 

Verizon Online Security

http://www2.verizon.net/policies

abuse@verizon.net

1 REPLY 1
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Moderator Moderator
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Posts: 10,148
Registered: ‎03-18-2013

Re: Whitelist request/block removal 150217

Message 2 of 2
(1,123 Views)

Hi phamster,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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