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Why is my Auto Pay still pending?

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MirianTM
Contributor
Contributor
Posts: 1
Registered: ‎11-23-2013

Why is my Auto Pay still pending?

Message 1 of 4
(3,677 Views)

I am a recent customer with the Verizon service and when I first started the service in my house I had signed up for the Auto Pay function on this website and I had assumed that I would not have had to deal with the trouble of payment issues. This was not the case, I was not aware that the Auto Pay did not work immediately. I was not made aware that this function wasn't working until I recieved a notification of an overdue bill 2 months after having installed your service.

 

I was expecting a straightforward service and upgrade from my previous provider but your company has made it difficult to be at ease with the service or billing. I am being charged an overdue monthly bill because of obscure information that should've been more up front.

 

This is a terrible turn of events and I do not want to be paying more than intended for a mistake that your company failed to inform me about. I hope we can find a resolution to this situation, before I decide to take my business elsewere.

 

Thank you.

3 REPLIES 3
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Why is my Auto Pay still pending?

Message 2 of 4
(3,675 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

12335566788999
Contributor
Contributor
Posts: 1
Registered: ‎12-18-2018

Re: Why is my Auto Pay still pending?

Message 3 of 4
(2,461 Views)

I'm in exactly the same situation and support is doing nothing to help, when I can even get ahold of someone. I would appreciate a public answer on this forum so I know what to do or ask for. I'm new to Fios, but so far, customer service has been atrocious compared to Comcast Xfinity. Definitely considering switching. 

LawrenceC
Moderator Moderator
Moderator
Posts: 11,027
Registered: ‎03-18-2013

Re: Why is my Auto Pay still pending?

Message 4 of 4
(2,455 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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