Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Wife cannot access Verizon Email for the ;ast 10 days

Reply
pziegs
Contributor
Contributor
Posts: 1
Registered: ‎02-25-2015

Wife cannot access Verizon Email for the ;ast 10 days

Message 1 of 2
(578 Views)

Fiorthe last 10 days, my wife has not had access to her Verizon email.  It recognizes her ID but not her passwword.  We have both been on the phone with Support and they walk us through all of the screens ans it always stops on the 3 security questions setup page.  Does Verizon have actual tech support people working on these things, and if so, why can't I be given a ticket number for follow up.  I get tired of repeating the whole experience everytime I call.

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 10,911
Registered: ‎03-18-2013

Re: Wife cannot access Verizon Email for the ;ast 10 days

Message 2 of 2
(566 Views)

Hi pziegs,

Sorry you are having difficulty with your email. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title