I don't know why Verizon would need to send me a private FORUM message to reply to my question. I had trouble logging onto FORUM earlier today but was able to access msg. finally.
Support is not handled by the Community Forums. They are meant for Peer to peer support. Other than Verizon Forum admins, Verizon employees are not suppose to get involved here. And only rarely will the admins step in and then they will usually send you to Verizon support Private board.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
I am having same problem: Cannot access account info to change my password, as recommended by Yahoo following breach! I can access email just fine but when try to access account info, get stuck in stupid sign-in loop. Help!