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Yahoo Account Locked Out

Posts: 1
Registered: ‎01-05-2018

Yahoo Account Locked Out

Message 1 of 3

Hi, my yahoo account is locked out.  It says I can change password now, but when I try to it goes to the FIOS page and I do not have a FIOS account.  I tried calling Verizon and it gave me the number for Frontier and hung up.  They were no help, but gave me a number that the consultant had googled for Yahoo Help.  This turned out to be a scam.  Please can someone from Verizon help me get back into my yahoo account.

Gold Contributor VII
Gold Contributor VII
Posts: 5,095
Registered: ‎10-18-2016

Re: Yahoo Account Locked Out

Message 2 of 3
Moderator Moderator
Posts: 10,172
Registered: ‎03-18-2013

Re: Yahoo Account Locked Out

Message 3 of 3

Hi judyHelp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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