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Yahoo Lock Out

Posts: 1
Registered: ‎01-07-2018

Yahoo Lock Out

Message 1 of 2

Hi Support
I am locked out of my yahoo email ({edited for privacy}) and have tired to reset my password. I can not access with the new password I reset through verizon or my old password. It does not recognize the new password and keeps looping me back to Verizon for unlocking and changing password again.


This started because it asked me to create a new password.
Please help as I need to access my email account.

Moderator Moderator
Posts: 2,281
Registered: ‎03-10-2011

Re: Yahoo Lock Out

Message 2 of 2

Hi icav70,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case

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